Lead Medical Receptionist

We are Hiring! 

Job Posting: Lead Medical Receptionist

Location:  Rochester, NY

Department:  Behavioral Health Outpatient

Employment Type:  Full-Time

Schedule:  M-F, 40 hours

Salary:  $25.00/hr. 

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role:

Under the direction of the Intake and Placement Manager, manages the reception coverage process of patient scheduling, registration, triage, insurance verification, and checkout. Serves in a lead capacity among the reception team providing exemplary reception services and supports an environment of trauma informed care and is reflective of CCFCS values.

Key Responsibilities

• Front Desk Coverage/Scheduling
  • Ensures effective staffing coverage for the front desk including providing coverage personally as necessary.
  • Schedules, coordinates and reschedules client appointments, and adheres to established guidelines and goals of the       Clinic.
  • Maintains and updates information on provider’s schedules, ensuring that patients are scheduled properly. 
  • Ensures all patients are greeted and directed efficiently through the registration process.
  • Greets clients in polite, prompt, helpful manner, providing any necessary instructions. 
• Phone Calls
  • Coordinates with reception team to ensure all calls are answered live, during business hours.
  • Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up.
  • Coordinates follow-up activity with reception team to ensure coverage for CCFCS general information voicemail, email inbox,       after hours messages and ensure all inquiries receive timely follow-up and are directed to appropriate staff or department.
• Service Delivery and Productivity 
  • Manages the no-show avoidance, cancellation, and rescheduling processes to ensure provider productivity.
  • Works with Department director to support providers in achieving higher levels of productivity and service quality.
  • Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations. 
  • Collaborates with staff to achieve optimal efficiency, outcomes and morale. 
  • Maintains a working knowledge of available resources & agencies in the community that can support a variety of client       needs.
  • Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed
• Financial Management 
  • Advises patients of Clinic financial policies when scheduling appointments.
  • Obtains insurance information; may require verification by contacting insurance companies.
  • Collects all co-pays and balances, as required by office at check in and schedules return appointments at check out. 
• Standards of Excellence and Reporting 
  • Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing. 
  • Reviews all forms for accuracy and completion according to office policies prior to accepting.
  • Understands and supports the Clinic’s performance metrics and identifies opportunities for improvement
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other responsibilities as requested by supervisor.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Qualifications

Education: Associates degree in secretarial sciences or administration preferred. 

Experience: Three years of medical office experience required. Must be proficient with Microsoft Office Suite. Experience working in multicultural environments and/or human services field is preferred. 

Equivalent Combination of education and experience will be considered.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet