Lead Medical Scheduler

About Us

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.

Job Summary

We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently, contributing to a seamless patient experience. If you are organized, proactive, and committed to delivering high-quality patient care, this is an excellent opportunity to lead within a dynamic and growing medical practice.

Duties and Responsibilities 

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  Supervise, support, and assign duties to the scheduling team.

  
  


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  Ensure accuracy and consistency in daily provider schedules across all PMC locations.

  
  


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  Handle escalated patient inquiries via phone, portal, or email with professionalism and empathy.

  
  


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  Assist with hiring, onboarding, and ongoing training of scheduling staff.

  
  


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  Monitor team performance and provide coaching, feedback, and performance evaluations.

  
  


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  Communicate protocol and procedural updates across departments.

  
  


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  Act as the primary point of contact for scheduling-related issues, including coordination with IT and phone vendors during service disruptions.

  
  


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  Prepare and analyze scheduling reports to assist in staffing and operational decisions.

  
  


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  Enforce attendance policies and approve time-off requests.

  
  


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  Travel to other office locations as needed.

  
  

Qualifications and Skills

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  Ideal candidates will have 1–3 years of experience leading or supervising a medical scheduling team. Strong customer service background required.

  
  


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  High School Diploma or equivalent (required).

  
  


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  Strong communication and leadership abilities.

  
  


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  Proficient in Google Suite (Docs and Sheets)

  
  


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  Experience with AthenaHealth EHR is preferred or other similar EHR systems such as Epic, or eClinicalWorks

  
  


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  Ability to manage multiple tasks in a fast-paced environment.

  
  


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  Calm, compassionate, and solution-focused under pressure.

  
  


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  Knowledge of HIPAA compliance and patient confidentiality practices.

  
  


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  Excellent problem solving, leadership, and customer service skills.
  
  

  
  

Schedule

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  Full-time | In Office | Monday to Friday

  
  

Benefit Eligibility

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  Health insurance

  
  


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  Dental and Vision plans

  
  


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  Supplemental insurance plans

  
  


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  401K match plan with up to 4% by Pandya Medical Center