Lead, Member Financial Transactions

Why AGIA? 

AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.  

What Are The Benefits? 

AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA , 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.  

Time off: 

We offer 10 days of vacation your first year, and each year you gain an additional day. Each year, you'll be earning more vacation time at a faster rate. Every associate gets 13 paid and closed holidays each year.  

Position Summary

The Lead, Member Financial Transactions serves as a lead resource to assist

management in ensuring adherence to the procedures, internal controls and processing

service levels of all trust financial transactions including New Business, List Billing,

Collecting, Disbursing, Commissioning, and Suspense Dispositioning. This position is

also responsible for processing these financial transactions.

Essential Job Functions

1. Process member financial transactions including but not limited to:

      a. New business applications.

      b. List Billing/Payroll Deduction.

      c. Lockbox Check and Electronic Payments.

      d. Credit Card and EFT Payments.

      e. Account Level Bill Payments.

      f. Refunds of payments.

      g. NSF Checks, Credit Card Chargebacks and EFT Returns.

      h. Daily and monthly cash reconciliations.

2. Communicate with external entities as needed to ensure customer transactions

are processed correctly.

3. Review, analyze and reconcile staff transactions to ensure the system ledgers,

sub-ledgers and other schedules reconcile to bank accounts and/or other

systems.

4. Report processing metrics in weekly team meetings including inventory status,

processing issues, and status by process and ticket.

5. Assist and support internal and external audits including but not limited to:

      a. Collect, compile, and organize preliminary audit data prior to the arrival of

 the audit team.

     b. Collect, compile, and organize audit data during audit fieldwork.

     c. Follow up on the audit to ensure receipt of additional information or data

as requested by audit team.

     d. Assist in the management and maintenance of records of required

analysis and documentation in accordance with audit requirements and

department standards.

    e. Participate in audit exit interviews to ensure understanding of identified

problems or issues.

6. Collaborate cross-functionally with peers and leadership to:

    a. Identify and prioritize opportunities for improvement within each process.

    b. Work cross-functionally with internal departments and external vendors

on improving process effectiveness and efficiency to protect and improve

the customer experience.

7. Assist with the onboarding of new clients.

8. Serve as a lead resource for team members and provide training as required.

9. Perform other miscellaneous functions and special projects as assigned.

Qualifications

Education/Certification: 

Bachelor’s degree in business or accounting or equivalent work

experience.

Required Experience: 

Minimum of three years of leadership experience in financial or

accounting environment.

Minimum of three years of accounting or internal audit

experience.

Minimum of three years of payment transaction processing or

accounts receivable experience.

Required Knowledge: 

Knowledge of GAAP principles and practices.

Knowledge of audit principles.

Working knowledge of financial transaction protocols and

systems.

Knowledge of fraud practices and protocols.

Skills/Abilities: 

Intermediate proficiency in MS Office.

Intermediate proficiency in Excel.

Intermediate mathematical skills.

Database query skills.

Dynamics GP or other similar accounting applications.

Travel: 1% domestic travel.

Work Schedule: Regular office schedule.