Lead Mob

Oversee the execution of Dutch Bros Openings, ensuring each opening provides a mind-blowing experience for our customers and employees:

• Conduct pre-trip activities, including attending a pre-trip Operator meeting, and hosting an all-MOB in-shop training meeting

• Assist Operator with facilitating hiring party 

• Successfully execute Friends and Family Night, troubleshooting any challenges that arise and communicating with all stakeholders as necessary

• Coordinate and host the culture drop prior to opening

• Oversee all opening activities, ensuring our core values are being properly executed by the assigned MOB team and shop employees

• Execute designated traffic plan for the opening

• Responsible for ensuring thorough training of employees at openings 

• Perform and record timings of walk-up/drive-up customers every day, for at least 30 min on the busiest shifts to determine if bottlenecks exist 

• Communicate daily with Operator, RAC, and MOB team- addressing large-scale problems, sharing feedback, and completing established check-ins

• As requested, complete DBOAs for franchise shops and attend day-of openings

• Responsible for all personal reimbursements - per diem, expense, mileage - and using the appropriate forms (due weekly)

• Communicate all travel and hotel needs to MOB Admin

Manage the MOB team by providing training and support to ensure they successfully achieve their KRAs:

• Facilitate training of new Lead MOB and support the onboarding and training of the MOB team

• Oversee MOB team, while on the road, and ensure they are adhering to the Dutch Bros standards

• Responsible for ensuring the MOB successfully executes their KRAs and providing coaching and corrective action, as needed

• Utilize the MOB Management Tool 

• Schedule weekly meetings with the MOB team to emphasize the focus for the team, discuss any challenges, review the schedule, and provide vision to the team when on the ground. Ensure Nightly Drops via Band communication tool 

• Adhering to local and state laws on meal and rest breaks, create the on-site schedule for MOB and, in conjunction with the Operator, the schedule for shop employees

• Complete administrative tasks, such as documenting post-trip MOB reviews and approving MOB time cards 

• Review trip feedback provided by the MOB team and make any necessary improvements with guidance from the RACs

• Work on training materials and processes, MOB documents, and leadership development when not on the road

Serve on special ops trips, including but not limited to, being a stand-in Operator, covering Leave of Absence and FMLA Leave:

• Serve as emergency support throughout the company, as needed, including acting as interim Operator to cover Leave of Absence, Parental leave, and FMLA Leave

• Follow all standards and processes as laid out in the Field Guides

• Complete scheduled check-ins with Regional Activation Coach and Business Coach to ensure operations are running smoothly