Lead Office Assistant - Orthopedic Clinic

Why Join Us?

• Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary 

The Supervisor I, Clinic is responsible for coordinating the daily operations of a healthcare clinic to ensure efficient workflows, quality patient care, and compliance with organizational policies and regulatory standards. This role serves as an operational resource for providers and staff, supporting effective communication, patient access, and process improvement. The Supervisor I helps maintain a safe and patient-focused environment by ensuring smooth clinic operations, accurate documentation, and adherence to service standards. 

Essential Functions

• Oversees daily clinic activities to ensure efficient patient flow, timely service, and adherence to established procedures.
• Coordinates scheduling and registration processes to optimize patient access and reduce wait times.
• Monitors clinic operations to ensure accurate documentation, charge capture, and compliance with regulatory and billing standards.
• Serves as a point of contact for providers and staff to resolve operational issues and facilitate communication across departments.
• Collaborates with clinical and administrative staff to support workflow improvements and maintain consistency in patient care delivery.
• Ensures clinic areas are properly equipped, stocked, and maintained to support safe and efficient operations.
• Coordinates with ancillary and support departments (e.g., laboratory, radiology, scheduling, billing) to address service needs and promote integrated care.
• Tracks and reviews operational metrics such as patient volume, scheduling accuracy, and throughput to identify performance gaps and improvement opportunities.
• Serves as a resource for patient inquiries or complaints, ensuring timely and professional resolution.
• Maintains required documentation, logs, and reports in accordance with facility and departmental standards.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Supervises, trains and oversees departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
  • Assists with and contributes to performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
  • Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
  • May contribute to development of departmental policies, procedures and protocols.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies.
  • May participate in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree or higher preferred
• 1-2 years of related experience in the profession required
• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. 

Licenses and Certifications

• Certification in healthcare management, medical office administration, or a related area preferred

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.