Lead Optician/Assistant Manager

GENERAL FUNCTION:

The basic function of the Optician is to attract and retain patients by delivering an exceptional patient experience, fostering patient retention, and promoting outstanding doctor satisfaction.

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a retail selling culture by practicing through role-playing and using effective retail sales skills.


• Develop professional business relationships with other associates and Doctors. 


• Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include, but not limited to, the following:
  
  
  
  • Utilize optical prescription in conjunction with the patient's visual requirements.
  
  
  • Recommend specific lenses and lens coatings to suit patient needs.
  
  
  • Assist patients in the selection of frames and coordinate frames with prescription and patient needs.
  
  
  • Perform appropriate optical-related measurements.
  
  
  
  


• Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.  


• Provide appropriate guidance to patients regarding Managed Vision Care.


• Assist the store with being effectively merchandised according to the Planogram and other Company standards.


• Assist with the timely execution of approved Marketing programs and initiatives, and the implementation  of appropriate signage and promotions according to company standards.


• Other duties as assigned by the Store Manager


• Assist with the training of all new hires.


• Establish and lead sales training meetings.

KNOWLEDGE & SKILLS:

• Ability to sell through the use of sales skills and accountability for sales results.


• Experience and proven results with a retail or customer service establishment.


• Ability to present and implement decisive and creative solutions to opportunities to grow the business.


• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.


• Foster positive and results-oriented associate and doctor relationships.


• Attention to detail and follow-up.


• Ability to manage priorities through adaptability and flexibility.


• Willingness to take calculated risks.


• Experience with personal computers preferred.


• State license or certification by a nationally recognized association as an optician.

EDUCATION:

High school diploma or equivalent, or comparable experience typically achieved with a minimum of 3 years in a retail environment.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.