LEAD OUTSIDE SERVICE ATTENDANT

Description

Landscapes Golf Management and Jeremy Ranch Golf & Country Club are seeking a motivated and enthusiastic Lead Outside Service Attendant to join our team.  

Jeremy Ranch Golf & Country Club, nestled in the picturesque Park City, Utah the club is the only Arnold Palmer signature course in Utah.  If you are passionate about golf and enjoy working in a dynamic, outdoor environment, this is an excellent opportunity to join our team.   To learn more about Jeremy Ranch Golf & Country Club visit www.thejeremy.com. 

Our Values Bring Us Together; Our Expertise Sets Us Apart.  We at LGM believe these values are instrumental to our daily operations. LGM Values:   Do the Right Thing, Take Care of Each Other, Find a Way, Lead, Be the Best 

To learn more about Landscapes Golf Management visit www.landscapesgolf.com. 

JOB SUMMARY

Ensures cart barn and cart staging operations are run efficiently.  Prepares and stocks golf carts while providing a high level of customer service to members and their guests.  Leads a team of outside service attendants.

ESSENTIAL JOB FUNCTIONS

The essential functions include, but are not limited to the following:

1. Stages carts for daily play.
2. Prepares carts for members use; stocks and maintains carts before and after each use.
3. Greets members and assists members and guests with the loading of their golf clubs on the cart.
4. Trains new outside service attendants on standard operating procedures, sanitation and other service requirements.
5. Answers attendant questions regarding customer inquires and requests.  Resolves complaints
6. Acts as a liaison between Pro Shop staff and outside service attendants to ensure timely and appropriate communication of service.
7. Cleans golf clubs and returns clubs to bag room.
8. Assists with the maintenance of the driving range; picks up range balls and cleans them.
9. Provides additional support to other areas of the course as needed.
10. Prepares stored member clubs for play based on tee sheet.
11. Cleans and maintains organization of bag storage area.
12. Ensures clean and well organized cart staging, storage and bag room areas.
13. Demonstrates a commitment to the work and success of the club and the Company by being service- and solution-oriented, having positive interactions with all club staff and members/guests, and meeting established quality, service and safety expectations.
14. Performs additional assignments per the direction of club or Company managers.
15. Regular and punctual attendance on site for all scheduled shifts is required.

WORK HOURS AND CONDITIONS

Work hours may include early mornings and evenings on weekdays, weekends and holidays. Subject to inside and outside environmental conditions. May be exposed to inclement (non-threatening) weather, plant protection products, fertilizers, misdirected golf balls, and sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Ability to operate golf carts in a safe manner
2. Must be able to communicate verbally to members and team members.
3. Able to provide a high level of customer service with attention to detail.

EDUCATION AND EXPERIENCE

1. Knowledge of golf preferred
2. Previous experience in a customer service position preferred

PHYSICAL REQUIREMENTS

• Seeing and hearing: read documents, computer screen, answer phones, communicate in person  0-24%
• Standing and walking  50-75%
• Climbing, stooping, squatting and kneeling  0-50%
• Dexterity: utilizing phone, typing, writing and Driving  0-50%
• Lift in excess of 25 pounds  0-24%

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.