Lead Parts & Accessories

Position Summary

Action Power Sports is seeking a Lead Parts & Accessories professional to help drive growth, customer satisfaction, and operational efficiency within our Parts Department. This is a highly customer-forward role that plays a key part in supporting new major unit sales while also managing current and obsolete inventory. The Lead will help set department goals, improve processes, and serve as a key support for both customers and internal sales teams.

Parts department experience is ideal but not required—we are looking for a motivated leader with strong organizational skills, customer service focus, and the ability to learn quickly.

Key Responsibilities

Customer Experience & Sales Support

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  Deliver outstanding customer service at the parts counter, over the phone, and online

  
  


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  Assist customers with parts and accessories selection to support major unit purchases

  
  


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  Work closely with the sales team to increase accessory attachment rates on new major units

  
  


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  Build long-term customer relationships and encourage repeat business

  
  

Inventory Management

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  Manage current parts inventory to ensure accuracy, availability, and efficiency

  
  


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  Identify and help reduce obsolete or slow-moving inventory

  
  


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  Assist with ordering, receiving, stocking, and cycle counts

  
  


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  Support inventory planning and organization to maximize profitability

  
  

Leadership & Department Goals

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  Help establish and track department goals (sales, inventory turns, customer satisfaction)

  
  


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  Assist in developing processes and best practices for the Parts & Accessories department

  
  


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  Lead by example with professionalism, accountability, and teamwork

  
  


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  Support training and mentoring of team members as needed

  
  

Operations & Administration

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  Maintain accurate records in the dealership management system (DMS)

  
  


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  Ensure parts department standards are met for cleanliness, organization, and safety

  
  


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  Coordinate with service and sales departments to ensure smooth operations

  
  

Qualifications & Skills

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  Strong customer service and communication skills

  
  


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  Leadership mindset with the ability to take initiative

  
  


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  Organized, detail-oriented, and goal-driven

  
  


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  Comfortable working in a fast-paced, retail environment

  
  


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  Parts department or powersports experience is a plus, but not required

  
  


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  Knowledge or interest in powersports, motorcycles, ATVs, UTVs, or accessories preferred

  
  

What Success Looks Like in This Role

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  Improved customer satisfaction and engagement

  
  


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  Increased accessory sales tied to new major unit purchases

  
  


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  Better control and reduction of obsolete inventory

  
  


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  Clear department goals with measurable progress

  
  


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  A well-organized, customer-focused Parts & Accessories department