Lead Passenger Assist

We are looking for a reliable and experienced Lead Airline Passenger Assistant, also known as the Lead Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Shift- Open Availability; Willing to work any shift

Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

1. The Gate Coordinator position will be staffed during the station's operational period.


2. Your punctuality is extremely important and necessary for the smooth operation of the Wheelchair department.


3. The Gate Coordinator must follow the General Employee Conduct policy and all Standard operating procedures necessary to complete the job as detailed.


4. Provide leadership and direction to team members 


5. Oversee and perform wheelchair service including pre-boards to all passengers at your assigned zone.


6. Report performance issues to the Supervisor


7. Check equipment including Aisle chairs daily at your assigned zone. 


8. Relay communication between team members, client, customers, and management 

Required:

• Must be 18 years of age or older 

• One (1) year of lead customer service experience