Lead Patient Care Coordinator

Are you a people person with excellent communication skills and a "patients first" service oriented mentality? We want to get to know you!

Honest Teeth Dentistry specializes in taking care of the unique people attached to the teeth and we want you to join us in that mission! Our growing team needs a Patient Care Coordinator to deliver incredible experiences to our patients as they pursue a healthy smile. Administrative and customer service experience is a plus. All we require is a positive attitude, the ability to work with a team, and a desire to learn. Does this sound interesting to you?

Our ideal Care Coordinators exhibits the following qualities:

• On time

• Organized

• Helpful

• Sincere

• Patient service oriented

• Thorough and detail oriented

• Respectful

• Passionate

• Excellent communicator

• Team Player

• Engaged

• Open to feedback

• Flexible

Must Have:

- 5 years experience in a Dental Office.

- High school Diploma 

Duties of the Care Coordinator include, but are not limited to the following:

• Review daily schedule and outstanding patient balances needed, prior to daily morning meeting

• Review the need for health and policy document updates. Annual “short history” updates are required and 5 year “full history” is required
  

• Ensuring that 95% of patients within the practice are pre-appointed and patient’s co-pays are collected or planned for with 98% success
  

• Communicating with patients via their preferred communication medium

• Manage and communicate stock/supply needs to to the management team for patient reception area, office supply and team common spaces
  

• Practice opening and closing procedures

• Keeping insurance coverage, patient demographic data, and administrative data up to date.

• Triage emergency patients via their preferred communication method as needed
  

• Support clinical team’s diagnoses and treatment plans wherever possible

• Generate dental insurance claims, reporting information in a timely fashion
  

• Schedule new patient and recall appointments accurately and efficiently

• Schedule treatment planned appointments accurately and efficiently
  

• Discussing estimated insurance coverage with patients

• Establish a rapport with all patients and validate treatment recommendations made by the doctor

• Using tablets for consent documents and medical history updates

• Stay up-to-date with inter-office communication and attend all administrative department and staff meetings
  

• Attending CE/Meetings/Lectures with consultant
  

• Developing quarterly goals and KPIs 
  


• Other duties as assigned by team leader

Benefits:

Full-time

Medical & dental for employee, spouse, and dependents after 90 days

Paid time off & paid holidays after 90 days

Paid time off is accrued based on length of time with company

401k w/ 3% company match after 1 year
and
at least 1,000 hours