Lead Patient Care Coordinator

Lead Patient Care Coordinator | Windsor, CO
Reporting to RIA Endovascular Practice Supervisor

Employment Type: Full Time

Radiology Imaging Associates (RIA) is comprised of over 100 radiologists. All with exceptional skill and expertise, most are fellowship-trained in their field of specialty for additional certification. We are dedicated to accurate and efficient patient diagnoses no matter their condition. Our interventional radiologists perform some of the most leading-edge treatments available today. We partner with primary care physicians and hospitals across Colorado and Hawaii to provide a resource for both patients and physicians.

Primary Responsibilities:

• Lead and support patient care coordination workflows across scheduling, referrals, authorizations, intake, and follow-up for a high patient-volume endovascular practice


• Serve as a primary point of contact for patients, families, referring offices, physicians, advanced practice providers, and internal staff


• Coordinate consultations, post-procedure visits, and ongoing follow-up to ensure continuity of care


• Monitor provider schedules and clinic capacity to optimize patient flow, access, and operational efficiency


• Assist with triaging patient concerns, escalating urgent issues appropriately, and ensuring timely resolution


• Oversee insurance verification, prior authorizations, referral documentation, and copay collection to support timely treatment and minimize delays


• Support pre-procedure and post-procedure patient education, including preparation instructions, recovery expectations, and follow-up needs


• Identify workflow bottlenecks and recommend process improvements that enhance patient experience, staff efficiency, and clinic performance


• Collaborate closely with clinical and administrative leadership to support quality, compliance, and excellent customer service


• Maintain confidentiality and handle sensitive patient information in accordance with HIPAA and organizational policies


• Compose and/or transcribe various letters, memos and reports within prescribed time frames


• Various clerical duties as assigned


• Efficiently respond to high call volume with excellent customer service skills


• Must be able to read, write, and speak in English

Requirements:

• High School Diploma or GED


• Ability to work with minimal supervision


• Strong knowledge of insurance authorization processes


• 3-5 years medical office experience preferred


• Strong organizational and multitasking skills


• Solid knowledge of medical terminology


• Quick learner with the ability to understand Interventional Radiology procedures.


• Excellent communication skills, both written and verbal


• Must be proficient with Microsoft Office (Outlook, Word, and Excel)

Compensation is between $23 and $28 per hour

In accordance with Colorado law, the range provided is Radiology Imaging Associate’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis and will remain open until filled.

Our Benefits Include:

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  Medical, dental, and vision insurance

  
  


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  Term life insurance, AD&D, and EAP

  
  


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  Long Term Disability

  
  


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  Generous Paid Time Off

  
  


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  Paid holidays

  
  


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  Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

  
  


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  Profit-sharing 401(k) retirement plan

  
  


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  Tuition reimbursement

  
  

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.