LEAD PATIENT CARE CRD-INFUSION

Minimum Level of Education Required: High School completion/ GEDHigh School completion / GED Preferred educational qualifications: Associate degree preferredAssociate Degree N/A N/A Minimum Level of Experience Required: 1-3 years of job-related experience 1 - 3 years of job-related experience Prior job title or occupational experience: Required: One year of scheduling experience, strong clinical knowledgeRequired: One year of scheduling experience, strong clinical knowledge Prior specific functional responsibilities: Demonstrated customer contact/ interaction skills. Examples of complex decision makingN/A Other experience requirements: Insurance, Prior Authorization, Epic Cadence, Epic Prelude, Epic Beacon, managaing work queues Insurance, Prior Authorization, EPIC Cadence, Epic Prelude, Epic Beacon, managing workqueues. Excellent interpersonal and communication skills. Strong organizational and problem-solving abilities. Ability to multi-task and manage multiple projects. Ability to work independently and as part of a team. Must be able to handle complex questions on the fly. Demonstrated proficiency in Microsoft Office products including Word and Outlook. Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services. Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision. Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions Ability to work under pressure while interacting in a helpful and courteous manner.