Lead Patient Coordinator

Company: Cincinnati Eye Institute
Job Title: Lead Patient Coordinator
Location: Cincinnati, OH

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance


• 401k + Employer Matching


• Paid Time Off (PTO) and Paid Holidays


• Paid Maternity Leave


• Competitive Base Pay


• Employee Discounts
  
  

SUMMARY

Perform all duties as Patient Coordinator professional. Assist in day-to-day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Create the front desk half day Friday schedule. Plan coverage when people are out of the office. Train all new Patient Coordinators. 

Demonstrates quality patient service during interactions with patients, coworkers, and vendors: 

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities 

• Meets attendance and tardiness expectations 

• Is dependable; follows policies and procedures 

• Maintains professionalism in interactions with patients and coworkers 

• Performs quality work and consistently exhibits initiative 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
 

• Meet and greet patients entering the office. Explain check-in procedures and copy insurance cards. Display professional appearance to public at all times. 

• Update and input practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Record payments appropriately. 

• Scan any paperwork from patient visit into computerized medical record. 

• Schedule appointments for patients and assist patients with questions, comments and complaints. 

• Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules. 

• Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations. 

• Make sure the faxes are sorted and taken care of each day. 

• Other duties as assigned. 
   

JOB QUALIFICATIONS  

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  

REQUIREMENTS 

• High School Diploma or GED required. 

• Associate's degree preferred. 

• At least one year of previous medical office administration experience required. 

• Must have good computer skills and ability to handle multiple projects at once. 

• Supervisory experience preferred. 

• Favorable result on background check required. 

• Must be able to provide proof of identity and right to work in the United States. 

LICENSES AND CREDENTIALS 

• Minimum Required: None
   

SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. 

Location

Work takes place in a normal office environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. 

Exposure

Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. 

Equipment

The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.