Lead Patient Services Representative

The Patient Services Representative Lead is responsible for leading the team that greeting patients with a smile, answering the phone, entering information into the database, and general clerical and hospitality duties. In this position, it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.

Qualifications Required:

• 2-4 years’ relevant experience with intermediate to advances mid-level management and insurance background.
• Knowledge and skills regarding all general office equipment including computers, Microsoft Office, telephones, copier, and fax.
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.

Essential Job Functions and Responsibilities:

• In coordination with the facility’s Medical Director, CMO, CAO, and CNO, implement written policies and procedures concerning every aspect of facility operation.
• Prepares all internal and external reports as required by Federal/State/Local agencies in a timely manner.
• Maintains financial integrity of facility operations by analyzing supply and inventory usage, managing employee time, facility expenditures, on a regular basis to determine problem areas, potential savings and ways to reduce cost.
• Ensure compliance with all local, state and federal laws, regulations and ordinances. Participates in onsite inspections by State and Federal Surveyors.
• Detailed knowledge of HIPAA & EMTALA rules.
• Implement emergency procedures as necessary.
  • Maintains a general knowledge of all central and chairside equipment and ensure that routine preventative maintenance procedures are followed.
  • Directs and/or participates in all personnel activities, including, but not limited to compliance with policies and procedures, recruitment and hiring, performance evaluation, progressive discipline, wage and salary administration, employee relations and maintenance of employee files within scope of availability.
  • Ensures quality patient care through implementation of policies and procedures, including, but not limited to, patient care plans, medical records, quality assurance, administrative clinical review, facility audits and monthly infection control audits. Provide ongoing in-service and training. Coordinated all medical, dietary and social services.
  • Ensure implementation of policies and procedures, appropriate staffing levels, efficient staff schedules and attainment of productivity goals. Holds staff meetings on a regular basis and maintains open communications between facility management and staff.
  • Oversees all facility business, including, but not limited to patient admission, purchase orders, oversight of petty cash, and payroll. Responsible for supervising facility office personnel to ensure the integrity of all financial aspects of the facility’s operations.
• Follow all company policies.
• Encourage a work environment which is friendly and respectful.
• Provide patients and their family with a customer focused, friendly, reassuring, and open environment which encourages patients to come back to The Colony ER Hospital & associated HOPDs.
• Member of the CODE Team and be an active participant in Code Blue Training.
• All other duties as assigned.

Nonessential Job functions

• Performs other duties as assigned by immediate supervisor/department director.

Job Competencies Ability

• Utilize Electronic Medical Records
• Understand and Comply with Hospital Policy and Procedures.
• Complete compliance modules in a timely manner annually.
• Maintain CPR certification through American Heart Association.

Physical Requirements:

• Constant:
  • Vision (close, distance, color, peripheral, depth and ability to adjust focus);
  • Hearing; Speaking; Use hands to finger, handle or feel objects, tools or controls;
  • Walk;
  • Sit;
  • Balance;
• Repetitive motions:
  • Frequent: Bend, Squat, Twist, Push/Pull up to 20 pounds without assistance; up to 50 with assistance;
  • Lift/Carry up to 20 pounds without assistance; up to 50 pounds with assistance
  • Occasional: Climb, Kneel, Crouch, Distinguish Colors,
  • Exposure to noise/high-pitched noise, Exposure to hazards, allergens, toxins/chemicals/detergents.
  • Rarely: Exposure to potential electric shock; Work in confined area.
• Other: Must be able to wear personal protective equipment, including gloves, gowns, goggles, masks. 
• Work environment:
  • OSHA Category II: Normal routine involves no exposure to blood, bodily fluid or tissue and as part of their employment. May have indirect contact through contaminated instruments or impressions.