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Location Address:
4588 Paradise Blvd NW Albuquerque, NM 87114Compensation Pay Range:
Minimum Offer $17.46 Maximum Offer $25.96 Now Hiring: Lead Patient Support - Paradise HillsSummary:
Build your Career. Make a Difference. Presbyterian is hiring a skilled Lead Patient Support to maintain proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check out prescribed workflows.Type of Opportunity:
Full timeJob Exempt:
NoJob is based :
PMG - Paradise HillsWork Shift:
Days (United States of America)Responsibilities:
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
First line resolution to assist consumers with concerns.
Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays
Qualifications:
High school or equivalent
Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
Familiarity with ICD10, CPT and Medical Terminology
Two to three years of customer service application in any setting
EMR/EHR experience preferred
Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
Strong communication skill set verbal and written
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
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