Lead Pharmacy Technician - Care Team

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective, or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines™.

Mosaic Pharmacy Service is a “closed door” pharmacy that provides comprehensive pharmacy care to medically complex and vulnerable seniors, across the country. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.

Job Overview

The Lead Pharmacy Technician, Care Team will report to the Pharmacy Supervisor, Care Team. This role serves as a subject-matter expert for patient and provider-facing pharmacy workflows, ensuring accurate information flow, high-quality customer service, including de-escalation when needed, and appropriate escalations to pharmacists. The Lead Pharmacy Technician coordinates efficiently across pharmacy teams and acts as the primary resource for front-line technicians, providing real-time guidance and driving consistent and efficient workflows.

Job Responsibilities

• Serve as the day-to-day resource and first point of support for pharmacy technicians regarding patient, prescription, and provider communication workflows.
• Monitor real-time operations to ensure accurate information flow, timely service delivery, and consistent execution of patient- and provider-facing pharmacy processes.
• Understand and own care team goals, KPIs and service level expectations and proactively re-assign and/or re-prioritize to meet operational needs.
• Communicate early and clearly when care team goals are at risk, identifying resource constraints, volume surges or system issues and recommend mitigation strategies. 
• Proactively identify workflow breakdowns, inefficiencies and/or discrepancies that could impact patient safety, regulatory compliance, or service timelines, and escalate trends with actionable, solution-oriented recommendations.
• Resolve issues within the scope of the Lead Pharmacy Technician role and appropriately escalate those requiring Supervisor or Pharmacist involvement.
• Partner with leadership and cross-functional teams to drive process improvements aimed at reducing rework, minimizing errors, and improving efficiency and the patient experience.
• Train pharmacy technicians on standard workflows, documentation requirements, and best practices. 
• Support Supervisors in providing ongoing coaching and feedback, including identifying training gaps or performance trends.
• Ensure personal assignments/tasks and patient follow-ups are completely accurate and on time, modeling accountability and ownership. 
• Participate in testing, feedback, or rollout of new tools, systems, or workflows, acting as a change champion for front-line staff.

• Active Virginia pharmacy technician license 
• Excellent customer service skills
• Experience with retail, mail order or LTC pharmacy data entry and pharmacy dispensing software strongly preferred
• Experience with FrameworkLTC, FrameworkECM, Parata or other pharmacy automation systems a plus
• Knowledge of pharmacy laws and federal and state regulations concerning patient care
• Strong communication (written and verbal) skills
• Strong attention to detail
• Strong Knowledge of workflow and pharmacy operations
• Strong critical thinking and independent problem-solving skills

Additional Requirements

• Occasional overtime required.

Benefits

• Competitive health, dental, and vision insurance benefits with an employer-funded Health Savings Account
• 4 weeks (160 hours) Paid Time Off accrued annually
• 6 company paid holidays per year
• We provide a match of 50% of your 401(k) contribution up to 4% of your salary
• Life, long-term, and voluntary short-term disability insurance