Lead Product Designer

THE WORK:

We are seeking a Lead Product Designer to join our Product Design team, and you will be the design architect of a customer’s first impression. It isn’t just about streamlining the onboarding process. It’s about earning trust early, delivering value quickly, and opening the door to a deeper relationship with Ripple. You are passionate about designing a cohesive end-to-end onboarding experience, responsible for removing friction, accelerating time-to-value, and turning new sign-ups into confident and engaged customers. You will partner closely with Product Managers, Engineering, and other cross-functional teams to elevate onboarding, while balancing short-term needs and long-term strategy.

WHAT YOU’LL DO:

• Act as a design lead in a triad with Product, Engineering, and other cross-functional team members. You will be the storyteller who rallies multiple teams around a unified onboarding vision, strategy, and roadmap


• Partner closely with a UX Research team and Product to deeply understand user personas/segments and translate insights into an impactful design strategy for a multi-product onboarding experience


• Tackle ambiguous and sophisticated problems with Product and Engineers to propose clear, feasible design solutions


• Engages meaningfully in team rituals (standups, reviews, planning, retrospectives) and contributes to Product and Engineering


• Explore multiple concepts and test ideas through flows, wireframes, prototypes, and polished visuals to improve onboarding, setup, and activation


• Champion user-centered design and run effective workshops when needed


• Mentor designers, lead critiques, and contribute to the design system to elevate the team’s craft

WHAT YOU'LL BRING: