LEAD Program Supervisor

TITLE:                         LEAD Program Supervisor  

DEPARTMENT:          Grants & Community Initiatives  

REPORTS TO:            Director of Grants & Community Initiatives   

SUPERVISES:               LEAD Program Staff

SALARY:                        $99,299.20 – 111,758.40 salary range, exempt employee. Temporary grant funded position;

                                    employment not guaranteed beyond grant period of June 30, 2027.   
  

*Candidates for this position will need to undergo an integrity interview, polygraph, background investigation and provide a personal history statement.

PROGRAM DESCRIPTION 

This position is grant funded through June 30, 2027. If continued grant funding is secured beyond June 30, 2027, this position will be required to reapply under the new grant funding.   

The LEAD model provides case management and crisis intervention for individuals experiencing homelessness or housing instability, unmet behavioral health needs, and frequent law enforcement interaction. The goals of the program are to reduce arrests, jail time, and emergency service utilization and increase access to non-emergency behavioral health services and overall wellbeing in the target clientele, while reducing overall costs to the justice system.

The LEAD Program Supervisor will work closely with behavioral health service providers, housing specialists, crisis responders, law enforcement, corrections, and other agencies to coordinate wraparound services intended to help generate meaningful change.

POSITION DESCRIPTION

The LEAD Program Supervisor will be tasked with case managing program participants referred to them by the West Plains Crisis Response Team and community partners. The participants served are primarily individuals with severe and chronic mental health issues, chemical dependency issues, homelessness, and medical conditions. The West Plains region encompasses Airway Heights, Cheney, Medical Lake, and surrounding areas. The supervisor will carry a caseload while preforming other assigned duties.

The LEAD Program Supervisor will perform robust case management which includes developing and implementing client-directed service plans, assessing the needs of homeless individuals, referring individuals to appropriate resources to meet their identified needs, coordinating in- and outpatient substance use and mental health providers, and working with housing and shelter providers. This includes development and maintenance of strong community partnerships with substance use disorder programs, mental health programs, and housing and shelters providers.

This position may be exposed to high risk physical and emotionally volatile situations because of the trauma, substance misuse, mental health issues clientele may be experiencing.  Other hazards that this position may have exposure to are agitated and threatening clients, needles used for intravenous drug use, other drug paraphernalia and bodily fluids and refuse. The LEAD Program Supervisor will outreach with co-responders and CRT officers when safety concerns are present.

The LEAD Program Supervisor must be prepared to operate independently and utilize critical thinking to make key decisions without an available supervisor to direct them at all times. They will regularly attend community meetings.  

JOB DUTIES     

• Understand and adhere to national LEAD Model guidance for case management and trauma-informed care practices.

• Create policies and procedures that align with the LEAD model and the West Plains Policy Coordinating Group.

• Ensure confidentiality of all LEAD participants, current and former.


• Provide intensive case management and referral services for health care needs, social safety net services, and other appropriate care as provided by partnering agencies.

• Complete regular chart reviews to ensure documentation practices are in compliance with policies and procedures.

• Offer wraparound services to participants for housing support, food and nutritional assistance, workforce re-entry assistance, mental health support, substance use treatment referrals, and other support as needed.


• Facilitate and schedule Operational Workgroup meetings with program stakeholders and communicate with them regarding client progress.


• Coordinate with defense and prosecution attorneys, Department of Corrections officers, and court officials to advocate for client to receive appropriate sentencing outcomes in line with client and program goals.


• Appear in hearings and other contexts with clients in order to support their appropriate interactions and meeting of obligations related to Community, Municipal, and Superior Court.


• Attend training and conferences as requested and required by funding organization.


• Coordinate with Grants & Communities Initiatives Director for expediting workflow and preparing reimbursement invoices and grant reports.


• Reviews and codes receipts and invoices to ensure timely submission and compliance for grant reimbursements.


• Support program staff with clinical guidance.


• Schedule and participate in program staff evaluations to identify areas of success and growth.


• Participate in leadership meetings with other appropriate entities to identify program successes and focus of future goals.

QUALIFICATIONS

Minimum Requirements:

• Must be a mental health professional.


• Four (4) years of experience in a behavioral health setting required.


• Must pass a Background Check.

Ability to:

• Clear written and oral communication with supervisor, staff, coworkers, clients, and community partners.


• Regular visits with clients, either in the community or at their homes.


• On-time, accurate, and complete paperwork support for clients in the form of case notes, applications for services, and paper file requirements.


• Trauma-informed practices and communication with clients.


• Be familiar with the harm reduction model as it relates to the core principles of this model.


• Active engagement at work to enhance program delivery and provide quality services.


• Able to work independently and supervise a team of program staff and volunteers.


• Professional behavior guided by the code of ethics related to your discipline.

• Navigate cultural, socioeconomic, and individual differences with empathy, sensitivity, and respect.


• Adapt to a flexible work schedule and varying crisis scenarios.

Education/Licenses/Certifications:

• Master's Degree in Psychology, Social Work, Marriage and Family Therapy or related field required.


• Must be licensed in Washington State with a LMFT, LMCH, LICSW, or equivalent. 


• Associate licensed candidates will be considered if hours have been met and application is in progress.


• Current Washington Driver's License and reliable transportation.

BENEFITS

Qualified employees are eligible for benefits the first of the month after hire date.

• Medical, dental, vision, and Aflac


• Retirement through the Department of Retirement Systems


• HRA VEBA account


• Group Life Insurance


• PTO including vacation, sick time, paid holidays, and personal holidays.

MEMBERSHIPS

• The City of Airway Heights offers a free annual family membership to the Airway Heights Recreation Center.


• This position is not represented by a union

WORK SCHEDULE

The LEAD Program Supervisor will work from a combination of the Hope Center and community settings as required. The work primarily occurs in outdoor areas including sidewalks, unsanctioned homeless encampments, transitional housing, as well as in jails and medical/treatment facilities.

• Typical work schedule will be weekdays, 8:00 a.m. – 5:00 p.m.


• Full-time position, 40 hours per week


• Regular working hours may vary


• This position is exempt from overtime