Lead Recovery Support Specialist Full Time

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

*Eligible for a sign-on bonus

*Certified Recovery Support Specialist (CRSS) is required to be considered for this position.

Schedule: Thursday-Sunday, 40 hours/week

• Thursday 11:30 AM-10 PM
• Friday 1:00 PM-11:30 PM
• Saturday 11:30 AM-10 PM
• Sunday 7:00 AM-3:30 PM

The Lead Recovery Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This role uses personal and training experience to create a safe space for consumers to calmly process crisis events, learn and apply wellness strategies, and prevent future crisis events. As a member of a multidisciplinary team, the recovery support specialist operates from the Crisis Now concept and focuses on practices including recovery orientation, trauma-informed care, and a philosophy that crises are an opportunity for learning. All services are offered within an inviting, home-like, atmosphere and are designed to proactively divert crises and break the cycle of psychiatric hospitalizations. 

Responsibilities:

• Greet guests of the Living Room, conduct brief assessments of presenting issues, and refer guests on to the Living Room.
• Provide supervisory assistance to Manager and/or Director regarding daily operations team.
• Lead the collection, review, and evaluation of client data, including all state and other funding source required reporting documents/reports.
• Provide functional and structural linkage to ECASP team when guest presents with acute crisis for appropriate triage/screening and treatment as indicated.
• Serve as member of multidisciplinary team (Living Room and ECASP) and have knowledge and ability to successfully function within both departments.
• Serve as an individual advocate for consumers.
• Utilize personal recovery experiences to provide peer support for consumers.
• Provide recovery information and activities to all consumers; information, resources and connection to natural supports; and must follow principles of trauma informed care.
• Assess and evaluate consumer’s needs, strengths, goals, and resources.
• Utilize QMHP/LPHA when guest presents with acute crisis for appropriate triage/screening and treatment as indicated.
• Transport consumers to and from home, appointments, meetings, and/or school.
• Advocate within systems to promote person centered recovery support services. Work with an interdisciplinary team in reviewing cases and developing individual plans.
• Implement individual service plans through rehabilitation services such as case management, advocacy, outreach, skills training groups (i.e. WRAP), social rehabilitation, and community support as indicated.
• Provide linkage case management, participate in treatment planning and discharge planning.
• Consult with other center staff regarding assessment and treatment/intervention planning.
• Consult with other service agencies around case-specific and programmatic issues.
• Refer and link consumers to other human service programs as indicated.
• Serve as a liaison to other community agencies as needed.
• Build relationships with local police, fire, emergency departments, and other organizations to promote awareness of Living Room services.
• Provide on-site Living Room support and introduction to services at NM KCH and VW to patients within the hospital setting (e.g. Emergency Department, Medical Floors, etc.).
• Train other providers and non-providers in areas related to service specialties.
• Document service provision as required by NM Ben Gordon Center.
• Maintain clinical and management records in accordance with policies and procedures.

Required

• Certified Recovery Support Specialist (CRSS)
• Personal experience as a client, parent, guardian or caregiver of behavioral health services. Recovery Support Specialists are individuals who are in recovery or have life experience from any life altering event or disruption. Their life experiences allow them to provide recovery support in such a way that others can benefit from their experiences.
• Valid Driver's License.
• Proof of auto insurance
• Annual Driving Abstract 

Preferred

• Bachelor's Degree
• 1-year experience of working with individuals suffering from severe and persistent mental illness.
• Experience with Medicaid Rule 132/140
• Knowledge and understanding of SUPR 2060
• Certified Facilitator Wellness Recovery Action Planning classes (WRAP)
• Fluent in Spanish

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.