Lead Referral Coordinator - Full Time - Germantown, TN

Job Title: Lead Referral Coordinator

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview
The Lead Referral Coordinator provides support to Referral Coordinators while helping to facilitate excellent customer service and efficient workflows. This role is responsible for monitoring incoming orders and ensuring adherence to guidelines for scheduling appointments with specialists, consults, and radiology services, while assisting with day-to-day operations of the Patient Access Services team.

Key Responsibilities

• Provide support to the outside orders team in the absence of the Supervisor of Patient Access Services


• Assist in training and orienting new and existing employees


• Oversee daily department functions including phone coverage, scheduling, and staff presence


• Monitor supplies and notify management when replenishment is needed


• Oversee equipment service needs and coordinate repairs as necessary


• Provide direction to staff regarding scheduling questions or issues


• Monitor and assign work tasks


• Update patient information as needed


• Provide feedback and recommendations to management regarding employee performance


• Monitor staff adherence to departmental and organizational policies and procedures


• Maintain professionalism and ensure confidentiality of patient and employee information


• Collaborate with management, support teams, and staff


• Perform all other duties as assigned

Qualifications

Education & Experience
Required:

• Minimum of three (3) to five (5) years of experience in the healthcare industry and/or customer service environment or equivalent combination of education and experience


• Knowledge of payer networks and guidelines

Preferred:

• Prior management experience

Skills & Abilities

• Excellent organization and follow-up skills


• Excellent verbal and written communication skills


• Strong problem-solving skills


• Ability to organize and prioritize work assignments


• Ability to manage multiple priorities in a fast-paced environment


• Ability to analyze situations and respond in a timely manner


• Ability to work in multi-functional teams


• Ability to assist in overseeing the work performance of others


• Ability to establish and maintain effective working relationships within West Cancer Center


• Ability to assist in implementing new processes


• Proficiency in computer applications including word processing, spreadsheets, and email

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.


• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.


• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.


• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us
If you are an organized and service-focused professional with experience in healthcare coordination and a passion for supporting patient access and team operations, we invite you to join West Cancer Center as a Lead Referral Coordinator.