Lead Residential Supervisor- Guadalupe Home

Work Schedule: Monday-Friday / 10:00 am - 6:00 pm

*Must be available to cover overnight, weekend, and holiday shifts as needed.

Clean driving record and proof of insurance to drive agency vehicle or to transport residents in agency vehicles to events as needed. 

Summary: 

Supervise pregnant and parenting mothers ages 18+ years old and their children ages 0-3 years old within the Guadalupe Home Program and set appropriate trauma informed behavioral limits within a safe and caring environment. Provide direct supervision of Bilingual Parent Support Specialist staff. The Residential Supervisor is authorized to take reasonable action necessary to carry out responsibilities assigned as long as such actions do not deviate from established organizational policies and are consistent with program guidelines and sound professional judgment. 

Position Responsibilities:

• *Pass TPCN Counselor Certification exam with 80% or better annually/as required
• *Properly bill TPCN and/or other agency utilized systems provided to residents
• *This position is responsible for recruitment, hiring and training of all staff under their supervision and will make recommendations for termination of employees.  
• *Assist in training new staff on shift duties, daily activities and routines, and timesheets.
• *Responsible for facility oversight (i.e. inventory of supplies & ordering, maintenance & repair tickets, CARF)
• Compile monthly reports as assigned. 
• Teach constructive behavior and social skills.
• Teach basic parenting skills.
• Teach realistic problem-solving behaviors and life skills.
• Teach good personal hygiene skills.
• Reinforce positive behavior by providing healthy, positive incentives for residents and children.
• Oversee daily chores and room checks.
• Ensure cleanliness of all common areas.
• Update daily logs, both written and electronic such as volunteer logs, medication logs, in-kind donations completely and accurately.
• Assist with implementation of social and recreational activities for residents as needed.
• Engage with residents and children daily during activities and leisure time.
• Document all serious incidents completely, accurately, and in a timely manner in accordance with agency requirements.
• Follow agency reporting and notification protocol for serious incidents.
• Maintain positive culturally competent relationships with residents and staff.
• Provide input into development of resident goals as appropriate.
• Utilize training in trauma informed consequences when redirecting resident behavior.
• Maintain and uphold appropriate boundaries with residents and staff at all times.
• Be a positive role model for residents.
• Mediate conflicts between residents to promote healthy communication.
• Gain a working knowledge of staff policies and guidelines.
• Possess maturity, sense of confidence and emotional stability at all times while performing duties.
• Ability to communicate effectively and adequately transition information during shift changes.
• Ability to complete all documentation as required by the agency, licensing, contractors, and various funders.
• Must ensure the completion of all required professional development assignments in a timely manner for their direct reports.
• Must complete all required professional development assigned in a timely manner
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others.  
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Clean driving record and proof of insurance to drive agency vehicle or to transport residents in agency vehicles to events as needed.
• Must be available to cover overnight, weekend, and holiday shifts as needed. In addition, work on-call and go to the shelter when emergency incidents occur.
• Other duties as assigned by the Program Director, Senior Director or Vice President.

Shift Specific Expectation & Responsibilities: 

Morning Routine 

• Help wake residents for morning routine as needed. 
• Provide Medications to Residents as needed/per their request. 
• Supervise morning chores and room checks and daily bed counts. 
• Sort through donations as assigned. 
• Supervise any residents unable to attend school, interact and engage in activities with residents and children. 
• Assist residents and engage in vocational classes with residents.
• Complete end of shift duties example: ensure common areas are clean, take out all trash and empty recycle bin as needed.
• Assist with childcare for short periods >15 minutes (i.e. while residents cook, use restroom, etc.)
• Update medication binders as new intakes arrive 
• Make assignments for volunteers

Afternoon/Evening Routine 

• Care for children while residents attend groups and as needed.
• Plan, supervise, and participate in recreational and/or physical activities as scheduled.
• Dispense Medications to Residents.
• Oversee evening chores ensuring chores are done properly and completely.
• Fill out all daily logs.
• End of shift duties: Complete end of shift duties example: ensure common areas are clean, take out all trash and empty recycle bin as needed.

Overnight Routine 

• Oversee safe-sleep bed checks throughout the night
• Check refrigerators/pantry for expired food items 
• Assist with morning routine and supervision of residents and children as needed. 
• Prepare logs, needs requests, supplies inventory, and resident binders 
• Provide Medications to Residents per their request. 
• Fill needs requests and log in appropriate folder on s/drive; file hardcopy in resident’s binder 
• Clean and make ready vacant rooms
• Laundry of kitchen towels and crib sheets, changing table covers in common areas 

Competencies:

Communication

De-escalation

Managing Change

Resilience

Teamwork

Minimum Qualifications: 

• Education
  • High School Diploma or GED required, Bachelor’s degree in Social Services or business-related field preferred.
• Experience
  • Minimum of 2 years’ experience in working with families and children in shelter setting. 
  • Minimum of 2 years’ supervisory experience 
  • Bilingual preferred
• License and Credentials
  • Must be at least 21 years old
  • Have a valid driver’s license and clean driving record. 
  • Have valid vehicle liability insurance
  • Bilingual English/Spanish preferred

Minimum Knowledge and Skills: 

• Experience with computer software (i.e., Microsoft Office software, internet, and email); 
• Able to utilize office equipment such as computer, tablet/iPad, fax machine, multi-line      telephone.
• A solid grasp of customer service and telephone etiquette; 
• A solid grasp of Trauma Informed Care and Pregnant and Parenting Populations 
• Must be detail oriented, organized, self-motivated, work well independently and on a team; 
• Must have good written and verbal skills; 
• Must have good critical thinking and problem solving skills.
• Ability to learn and utilize agency trainings.

Travel Requirements:

Travel requirements for the position includes 10% local and 5% overnight.