About CRDN:
CRDN Team Crouch provides expert restoration services for textiles, electronics, art, and other contents damaged by fire, smoke, water, or other disasters. We own and operate our own plants and warehouses, ensuring all work is done on-site. As a key supplier to major homeowners’ insurance companies across Texas, Arkansas, and Tennessee, CRDN is proud to be part of a select group of dry cleaners committed to high standards of excellence and a full range of services.
Position Overview:
CRDN of Midsouth is seeking a Lead CSR / Field Service Technician to join our dynamic, positive, and fast-paced team. The ideal candidate is enthusiastic, organized, detail-oriented, and confident leading a team. This position plays a vital role in overseeing pack-outs, inventory, field operations, deliveries, and customer satisfaction. As a team leader, you will coordinate on-site services and ensure job success from beginning to end, working closely with Project Managers, CSRs, and homeowners.
Job Type: Full-Time
Pay Type: Hourly (based on experience)
Pay Schedule: Biweekly
Location: Memphis, TN
Schedule: Monday to Friday, 7:30 AM to 4:30 PM
On-Call: Some evening/weekend availability required
Responsibilities:
Field Operations & Customer Service
- Lead and manage a team of CSRs in pack-outs, deliveries, and on-site service work
- Oversee pack-out, production, staging, and delivery to ensure efficiency and accuracy
- Conduct on-site walkthroughs and pack-outs using appropriate technology (Warehouse Track, FSA)
- Maintain a high level of communication and professionalism with homeowners, insurance adjusters, and contractors
- Prepare paperwork for homeowner signatures and turn in documentation to Production Manager
- Take and upload appropriate job photos (preexisting conditions, room layout, etc.)
- Reinstall and reconnect household items during pack-back and delivery
- Verify manifests and obtain homeowner signature upon job completion
- Attend and participate in daily WIP (Work In Progress) meetings
Leadership & Coordination
- Foster a team-oriented, motivated work environment
- Communicate updates, job changes, or scope expansions to the Project Manager
- Ensure all field staff follow company protocols and quality standards
- Provide on-site training and support to new and current CSR staff
- Ensure timely and efficient completion of all field tasks
- Monitor team progress, provide guidance, and proactively solve issues
Technology & Documentation
- Use scanning technology to log contents accurately
- Follow scope of work and update documentation as changes occur
- Submit all job-related paperwork and documentation for internal processing
- Maintain accurate and organized job records in the appropriate platforms
Job Requirements:
- Must be 18 years of age or older
- Must have a valid driver’s license and be insurable
- Must be able to lift up to 30 lbs
- Must be comfortable working in homes affected by fire, water, or wind damage
- Must enjoy working with others and leading a team
- Local travel required to job sites
Qualifications:
- Prior management or leadership experience preferred
- 2+ years of field service, customer service, or restoration industry experience preferred
- Strong problem-solving, time management, and multitasking abilities
- Excellent communication skills (verbal and written)
- Highly organized and detail-oriented
- Empathetic and enthusiastic attitude toward customers and team members
- Ability to follow detailed directions and motivate others
- Experience with field service software platforms (FSA, Warehouse Track) a plus
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- 401(k) with Company Matching
- And more
Salary :
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