Lead Sales Associate

General Summary

The Lead Sales Associate helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor operations and foster a safe environment for store employees and customers (fans).

Essential Responsibilities

• Provides outstanding customer service by greeting and assisting customers in friendly and professional manner.


• Ensures staffing needs are met by adhering to rest and meal break schedules and check that sales floor is adequately covered. May act as store manager on an ad hoc basis.


• Assists with accurate weekly cycle counts, product infill receiving and outboard shipment processing.


• Trains and mentors junior store staff on matters of professionalism, product expertise and selling techniques. Leads staff on metrics and standards that support positive customer engagement.


• Supports visual merchandising concepts according to the marketing calendar. Ensures that store presentations reflect standards set in visual merchandising manuals.


• Acts as keyholder and assists with store opening and closing duties such as cash management and banking deposits.


• Handles product issue resolution and accommodates customer needs when appropriate.


• Supports management with the development, implementation, and tracking of corporate-wide sales and promotional events in retail stores. Helps communicate promotional events to staff.

Minimum Qualifications

• High school diploma or GED equivalent is required. Bachelor's degree is preferred.


• Two years of experience in a retail environment with one year in a management, supervisory, or lead capacity preferred.


• Experience in the footwear industry preferred.


• Ability to foster teamwork and manage conflict within a small retail environment.


• Ability to develop and mentor employees.


• Sound decision making and problem-solving skills


• Strong verbal and written communication skills.


• Strong customer service skills.

Base Salary: $21.00/hr
Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN:  Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.  

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

KEEN Footwear is an equal opportunity employer.  We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.