Lead SDO Trainer

7:00am - 3:30pm/ Monday - Friday
Staples is business to business. You’re what binds us together.
Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.
Lead Trainers administer on-the-road, classroom, and safety training to new and existing drivers. They collaborate with leadership to ensure training programs meet the business needs. In this role, Lead Trainers will stay current with Standard Operating Procedures and policies to ensure training effectiveness. In addition, they will collaborate on new ideas to improve the training program, so it better prepares people for success. They will understand the need to be driven by results and be able to track how successfully training translates to quality and other metrics. Working closely with operational leadership to address and provide feedback on concerns and processes is a must. Conducting observations and evaluating others with respect to following SOPs, Smith Systems, and safety is our utmost priority so, in this role, we will look to you to ensure people employ safe work practices and embrace our safety culture. Lead Trainers are responsible for the onboarding of new drivers and remediation of existing drivers. When not onboarding a new hire, Lead Trainers will spend their time (based on business needs) evaluating and training existing drivers as well as performing the functions of a Driver - delivering product to customers.
What you’ll be doing:

As a Lead Trainer, you will train and mentor new Drivers and assist in onboarding new hires
Perform on the job evaluations for all Drivers to ensure adherence to published SOP’s
Travel to other fleet locations to perform training functions and assist with “train the trainer” opportunities
Provide feedback to location leaders on effectiveness of training, operational concerns, and processes
Ensure the adoption of safe work practices and reinforcement of our safety culture

What you bring to the table:

An ability to perform and understand driver operations
An ability to clearly communicate driver operations, processes, and procedures to others
An ability to work independently, demonstrate analytical thinking including mathematic skills and the ability to solve problems
An ability to work on a computer using Windows including Microsoft Word, Outlook, MS Teams, and Excel
An ability to communicate and collaborate with all members of the team, at all levels
An inclusive approach with your colleagues and customers to foster collaborative, issue resolution
Ability to travel as needed
An ability to ensure safe work practices
Ability to be certified in Smith Systems
Ability to be a safe and courteous driver who can navigate using a map and in all kinds of weather and road conditions
An ability to make sound decisions, be it driving, parking, safety related, and/or customer interaction related
An ability to use technology including GPS and mobile Proof of Delivery (POD) devices
An ability and willingness to maintain cleanliness of vehicle including performing pre-trip vehicle inspections and reporting any maintenance concerns
Must have excellent customer service and communication skills
Ability to clearly communicate processes and procedures
Ability to travel as needed
An ability to learn and utilize software applications including a working knowledge of Microsoft Office-specifically Word and Excel

What’s needed- Basic Qualifications:

Minimum 1-year of truck driving experience (operating a 16ft or longer straight truck) or comparable driving experience
Must have a valid drivers’ license with a driving record indicating a safe driving history acceptable to the company and maintain eligibility to drive a commercial motor vehicle under applicable laws and regulations
Pass a DOT physical and drug screen to the extent legally permissible
Must obtain a DOT medical card specific to the role
Must be able to work additional hours beyond scheduled shift; additional overtime hours will be required based on business needs and flexibility to work all shifts as needed
Ability to lift up to 70lbs, push and pull items weighing up to 400 lbs. with the assistance of hand carts/material handling equipment, and occasionally maneuver up to 130 lbs
Must be at least 21 years of age

What’s needed- Preferred Qualifications:

High School Diploma/GED
At least (1) year related experience in on-the-road training of drivers
At least 6 months experience driving for Staples, Inc.
Previous exposure and/or knowledge of training best practices
Demonstrated previous adherence to SOPs
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

We Offer:

Competitive Pay
Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs, and more perks and benefits.