Lead Service advisor

Description of the role:

The Lead Service Advisor at Colonial Chevrolet of Acton is responsible for overseeing the service desk, providing guidance to service advisors and customers, and ensuring excellent customer service for our guests while advising service. This role is a service advising role that would also oversee and guide the other advisors as well.  This role could lead into a service management position down the road for the right candidate!  

Responsibilities:

• Give expert service advise and recommendations to our customers daily


• Work with both manufacturer and 3rd party warranty companies to submit and get reimbursed for claims 


• Manage a team of service advisors and provide training and support


• Keep track and maintain a loaner fleet of vehicles for our customers


• Work with the technicians to ensure your customer work flow is getting done in a timely fashion


• Ensure efficient workflow in the service department for yourself and other advisors


• Handle escalated customer issues and provide solutions


• Monitor service metrics and implement improvements

Requirements:

• Prior experience in automotive service advising


• Excellent communication and follow up skill


• Strong leadership and communication skills


• Knowledge of automotive industry trends and customer service best practices


• Ability to work in a fast-paced environment and be part of a team.

Benefits:

• Competitive compensation: $90,000.00 - $125,000.00 per year paid weekly


• Health / dental insurance


• 401(k) plan


• Paid time off

About the Company:

Colonial Chevrolet of Acton is a reputable automotive dealership located in ACTON, MA. We pride ourselves on providing top-notch service to our customers and creating a positive work environment for our employees.