Lead Service Specialist/Receptionist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Service Specialist/Receptionist provides exceptional client service and administrative support

within a professional law firm environment. This position serves as the primary point of contact for

attorneys, staff, clients, and visitors while supporting reception, hospitality, print and copy services,

mail processing, shipping, conference room support, and facilities coordination.

This position operates in a one-person office services environment and must be capable of

independently managing daily office operations while maintaining exceptional client service

standards.

Location: Century City, Los Angeles CA.

Schedule: Monday - Friday 8:00 AM - 4:30 PM.
Pay Rate: 28hr

Essential Responsibilities

• Greet and assist attorneys, staff, clients, visitors, and vendors in a professional and welcoming

manner.

• Manage front desk and reception operations, including answering and directing incoming calls.

• Coordinate visitor arrivals and maintain office security procedures.

• Coordinate frequent individual lunch orders for staff, including order placement, delivery tracking, and timely distribution to support client and office operations.

• Process copy, print, scan, and document production requests.

• Perform document finishing services, including binding, tabbing, assembly, and quality control.

• Process incoming and outgoing mail, courier deliveries, FedEx, UPS, and USPS shipments.

• Prepare shipping documentation and maintain delivery tracking records.

• Set up and maintain conference rooms for meetings, events, and client functions.

• Coordinate hospitality services, including food and beverage support.

• Maintain office supply, hospitality, and inventory levels.

• Conduct routine office inspections and coordinate facilities-related service requests.

• Monitor shared service inboxes and respond to requests in a timely manner.

• Support special projects and other administrative assignments as needed.

• Follow all client, company, and building policies and procedures.

Qualifications

• High School Diploma or equivalent required.

• Minimum two years of experience in reception, office services, hospitality, administrative support,

or customer service.

• Experience in a legal or professional services environment preferred.

• Demonstrated ability to work independently and exercise sound judgement with minimal supervision.

• Strong customer service and communication skills.

• Proficiency with Microsoft Office applications.

• Ability to manage multiple priorities with minimal supervision.

• Strong organizational skills and attention to detail

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.