Lead Slot Ambassador

Specific Job Functions:

• Market and recruit new guests to property


• Replenishing Kiosk monetary levels


• Gaming Control Board assistance


• Ensure all Ambassadors are providing Guests with TI Platinum service


• Responsible for all Slot Ambassador duties when necessary


• Establish and maintain a professional relationship with repeat guests to the property


• Research and evaluate guest accounts using Players Club and /or other software programs


• Issue guest complimentary items in accordance with departmental and property standards


• Research and resolve guest issues effectively and professionally


• Protect the confidentiality of Company documents and files under immediate control


• Greet guests, answer questions and be an informational resource regarding guest inquiries


• Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests


• Perform minor machine repairs


• Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures


• Verify and ID guests to ensure players are of the legal gaming age


• Provide guests with Players Club information and solicit new members


• Assist guests with inquiries and problems regarding Players Club and the Casino


• Promptly answer in-bound telephone calls


• Assist guests and Casino Hosts with requests in a professional and timely manner


• Keep up to date on Slot Marketing activities and events at the property


• Input player information into the Players Club system


• Perform pre-shift meetings with all incoming Slot Ambassadors


• Assist Players Club Manager with training / re-training. 


• Update and disburse daily facts and property information


• Maintain a positive and friendly attitude toward guests as well as other employees


• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

• Gaming experience preferred


• Must have strong organizational skill


• Ability to handle and cope with stress well and remain calm under pressure a must


• Must have, or be able to obtain, Gaming Registration


• A working knowledge of basic computer systems and Casino systems preferred


• 1 year previous Slot Ambassador experience


• Excellent public relations, communication and speaking skills


• Professional appearance and demeanor a must


• Knowledge of Western Money redemption kiosks and ability to replenish coin and bills as needed


• Ability to troubleshoot minor repairs and dispensing problems of kiosks