Lead Slot Attendant

Description

Summary

• The Lead Slot Attendant supports Slots management in building a highly motivated Slot Attendant team dedicated to providing exemplary customer service in accordance with our GOLDEN service standards. This position leads and trains Slot Attendants on their assigned shift, ensuring all company policies and procedures are adhered to.

Responsibilities

• Responsible for ensuring all assigned Slot Attendants are maintaining floor presentation, requesting, and assisting with chair sweeps, cleaning and sanitizing of slot machines, chairs, high touch areas, workstations and shared equipment to combat the spread of infectious disease, picking up debris, and reporting unsanitary debris for removal by housekeeping
• Develops, supervises, and trains Slot Attendants using effective communication and exceptional interpersonal skills
• Processes jackpot payouts to include the verification of all supplied documentation is authentic and that all Title 31 requirements are met
• Ensures assigned Slot Attendants adhere to policies and procedures
• Creates floor schedules for Slot Attendants and assigns work sections
• Ensures assigned Slot Attendants are given their breaks in a timely manner, while maintaining proper floor coverage
• Resolves minor guest disputes and effectively escalates issues to management as appropriate
• Maintains composure and makes good decisions under stressful circumstances
• Exemplifies our GOLDEN service standards for our internal and external guests
• Completes minor slot machine maintenance
• Maintains a high level of productivity
• Reports incidents and concerns relating to the casino, Slots department, Team Members, or guests to the appropriate leader(s)

Skills/Abilities

• Must have strong organizational, verbal, and interpersonal skills
• Must be able to read/comprehend written instructions and follow verbal instructions
• Must be able to navigate the jackpot database
• Must be able to learn and use any program and/or technology required by the position
• Strong multi-tasking skills

Requirements

Qualifications/Education/Experience

• Must have 6 months minimum experience as a Slot Attendant
• Must work effectively independently and as part of a team
• Excellent guest service and people skills to communicate with all levels of Team Members and guests.
• Working knowledge of computers and Microsoft Office Suite
• Read, write, speak and understand English; bilingual in Spanish is preferred
• Ability to lead, motivate, and direct Slot Attendants
• Must have an outgoing personality and caring attitude
• High school diploma or GED is required

Physical Demands/Work Environment

• Stands for duration of shift
• May work in confined/crowded areas
• Exerts up to 50 lbs. of force occasionally, up to 20 lbs. frequently, 10 lbs. constantly
• Must have good eye/hand/foot coordination, the ability to see, and have good manual dexterity
• May be exposed to high pitched noises
• May be exposed to moving mechanical parts and dust/fumes/gases
• Must be able to perform repetitive tasks/motions and distinguish colors\

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.