LEAD SPA ATTENDANT

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

The Lead Spa Attendant is responsible for providing excellent experience in a spa setting for all guests. 

The Lead Spa Attendant: 

• Creates a positive atmosphere.
• Ensure the highest quality of guest services to drive guest satisfaction.
• Greets guests as they enter the facility, assists with checking them in, and offers facility tours if needed.
• Ensures all locker room and restroom areas ae clean, stocked, and presentable at all times.
• Folds, stocks, refreshes lines as needed.
• Maintains general upkeep of all areas of the facilities.
• Follows established health and safety guidelines.
• Follows Operating Policies and Procedures
• Follows all spa policies and procedures.
• Provides superior guest service, positively effects interactions with external and internal guests, and has the ability to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.
• Acts as Manager on Duty during business hours and exercises good judgment in providing friendly, efficient and accurate service. Mentors and coaches Attendants and Service Providers to ensure adherence to department policies and procedures.
• Provides guests with amenities and instruction on exercise facility and locker room use in the Spa outlet.
• Monitors appointments and provides accurate information regarding the spa to guests when requested.
• Effectively handles transactions such as voids, returns, exchanges, etc.
• Monitors and maintains the cleanliness and organization of all work areas, reception areas, exercise facility, and locker rooms. Ensures all supplies, amenities and merchandise are priced accurately, stocked and available to guests at all times.
• Keeps an accurate cash bank, makes change, and handles sales transactions and properly distributes cash gratuities at the end of each shift. Responsible for training Attendants; will also assist in taking inventory of Spa outlets; assist Management with scheduling and adjust for labor needs; and ensures proper booking of appointments; provide input to the Retail / Spa Assistant Manager in regards to performance and production.
• Promotes and sells spa retail, and has knowledge of retail products.
• Assists with other Spa functions, as needed.

• Previous experience in customer service, hospitality, and/or the spa industry.
• Knowledge of industry with the customer skills to network, engage, and interact with all clients, guests, and participants.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to distinguish between different denominations of currency and make change.
• Ability to review and comprehend all necessary documentation.
• Ability to inspect and maintain areas for which responsible.
• Ability to use the equipment associated with the position, including, but not limited to, exercise equipment, spa facilities, computer and cash register.
• Ability to effectively and efficiently move around work area.
• This position is physical in nature and requires the ability to maneuver in order to assist guests in the proper use of equipment and to perform other job duties.
• Ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment, merchandise and supplies.
• This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise.
• Incumbents are at times subject to hazards such as slippery conditions; proper safety precautions are taken.
• Ability to think quickly in a fast-paced environment.
• Must be flexible to work varying shifts and time schedules as needed-including weekends and holidays.
• Superior guest service skills and excellent communication required.
• Knowledge of all fitness and equipment preferred.
• Ability to multi-task and prioritize.
• Computer skills and multi phone line experience preferred.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming
  
  regulations.
• Must be at least 18 years of age. 

These skills and abilities are typically acquired through related certification from college or technical school and/or through three months equivalent combination of on-the-job training and education.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.