Lead, Stars Member Engagement Strategy

Become a part of our caring community and help us put health first
The Health Quality and Stars team is seeking a Program Delivery Lead to drive advancement of innovation opportunities focused on member engagement to both optimize health outcomes for our members and sustain industry leading Stars performance. This leader will influence partners throughout our organization to co-develop shared objectives, creating alignment on strategic direction and prioritization of focus areas to drive the advancement of innovation opportunities. This individual has an in-depth understanding of how Enterprise member outreach functions interrelate and is able to partner with and influence leaders throughout the company in order to create shared accountability for improved engagement and Stars performance.
Role responsibilities:
Acquire deep understanding of the growing member engagement problem and develop collaborative partnerships with multiple areas across HQS and HQRI attempting to solve

Develop and maintain a portfolio of research and test initiatives focused on delivering improved engagement via optimal member and provider experiences

Conduct test and learn initiatives to prove capabilities and determine effectiveness of solutions

Oversee complete lifecycle of innovation projects (idea through implementation)

Serve as product development lead testing into new tools and technology

Connect the organization to external thinking, trends, and best practices

Create collaborative working relationships with teams within and outside the Stars organization

Demonstrate ability to influence multiple stakeholders at all organizational levels

Use your skills to make an impact
Required Qualifications
Bachelor's Degree in Business Administration, Health Administration or a related field or equivalent experience

Previous innovation and/ or product development experience

Proven skills in analyzing data trends and identifying performance improvement opportunities

Strong attention to detail and focus on customer and associate experience

Effective communication skills, written and verbal

Effective facilitator - direct collaborative efforts amongst business, analytics and technology partners

Must be enthusiastic about contributing to an organization focused on continuously improving customer experiences and health outcomes

Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint, as well as ability to navigate business intelligence tools to review data insights

Preferred Qualifications:
Master's Degree

Medicare Stars experience

Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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