Lead Street (Field) Operations Officer

Description

The Lead Street Operations Officer combines duties of a Street Operations Officer with leadership and coordination responsibilities. This position involves active oversight of street-level transit operations, incident response, and direct operator support. The Lead Officer serves as a point person for Streets Officers during shifts, coordinating real-time decision-making, especially when direct managerial oversight is not present.

Requirements

Requirement:

Flexibility required, including rotating shifts, nights, weekend, special projects, etc.

Education:

· High school diploma or GED required; Associate's Degree in Business/Transportation or related field preferred.

Experience:

· 3+ years’ experience  in transit operations, incident response, or related field.

· Previous supervisory or leadership experience is highly desirable. 

Supervisory and Leadership:

• Provide guidance and real-time operational leadership to Streets Officers.
• Act as a primary escalation point for complex or urgent operational issues during shifts without managerial supervision.
• Coordinate  and assign tasks among Streets Officers to ensure effective route supervision.
• Support  scheduling and staffing requirements in collaboration with Sr. Manager.

Route Supervision and Incident Response:

• Oversee active monitoring of bus routes for service adherence and timely incident management.
• Lead responses to service disruptions, accidents, and emergencies, ensuring rapid resolution and minimal service impact.

Incident Investigation and Reporting:

• Guide and assist Streets Officers in detailed incident investigation and accurate report preparation.
• Prepare operational and incident reports, identifying patterns and recommending service improvements.

Operator Support and Customer Complaint Resolution:

• Provide proactive, real-time support and coaching to bus operators.
• Investigate customer complaints and coordinate timely responses, ensuring satisfactory resolution.

Collaboration and Communication:

• Ensure effective collaboration between Streets Officers, dispatch, maintenance  teams, and external agencies.
• Communicate clearly and effectively during routine operations and emergency responses.