Lead Systems Operations Process Engineer

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Lead Systems Operations Process Engineer

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locations

CHANDLER, AZ

RALEIGH, NC

CHARLOTTE, NC

WESTLAKE, TX

CONCORD, CA

time type

Full time

posted on

Posted Yesterday

job requisition id

R-338457

Responsible for conceptualizing and advancing the creation and cohesion of new tools, processes, models, and technologies to optimize IT service management processes, ensuring efficiency, and implementing improvements toward operational excellence. Success in this role will require process engineering expertise, technical competency, analytical and critical thinking, and communication skills, along with the ability to drive to results.
In this role, you will:
Conduct thorough analysis of existing ITSM processes to identify inefficiencies and areas for improvement
Develop and implement strategies to optimize production processes, improve operational reliability, and enhance overall efficiency
Collaborate with cross-functional teams to gather data, conduct experiments, and implement solutions that align with organizational goals.
Design and implement process improvements, including the use of new technologies, methodologies, and algorithms
Monitor and evaluate process performance metrics and KPIs to ensure continuous improvement and compliance with industry ITSM standards
Support production teams through RCA analysis and implementation of correctional actions
Stay updated on industry trends, emerging technologies, and best practices to drive innovation for preventing, detecting, and responding to factors affecting system availability
Develop and maintain documentation for designs, processes, models, procedures, and guidelines
Train and mentor team members on process optimization and improvement methodologies
Required Qualifications:
5+ years of Systems Engineering, Systems Analysis, Technology Architecture, Process Engineering, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, and education
Desired Qualifications:
Experience writing pseudocode and prototyping solutions in an enterprise environment
Demonstrable experience with Business Process Design, Process Modelling, Service modelling & current & target operating models in the IT department
Proficient in AI/ML modelling and algorithms with a command of clustering, regression, and classification use cases
Familiar with statistical analysis, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Exposure to process modelling techniques and standard notations like BPMN, UML, EPC, etc
Hands on experience with modelling tools
Should be well versed with process improvement techniques like Lean, Six Sigma etc
Experience with Risk Identification Techniques like root cause analysis will be an added advantage
Strong communication & collaboration skills to drive meetings with numerous stakeholders to achieve outcomes
Job Expectations:
Looking for process engineers with relevant experience on driving process improvements, process re-engineering using BPM and business modelling methodology
The ideal candidate should have exposure using clean slate approach to understand current state of the business and process, create future states by identifying opportunities to improve business processes, risks and control gaps
The role will require collaboration with multiple stakeholders to create high level and decomposed states of the processes, process attributes like metrics, KPI’s, KRI’s etc
Use process engineering hat to suggest process changes, improvements, and measures to mitigate risk and control gaps
Pay Range
$96,600.00 - $206,100.00

Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial

future. Visit

Benefits - Wells Fargo Careers

for an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement
Posting End Date:
9 Apr 2024

*

Job posting may come down early due to volume of applicants.
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Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
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