Position Overview
We are seeking a highly skilled and experienced Lead Technician to join our commercial foodservice equipment service team (Hot and Cold Side). The Lead Technician will oversee technical operations in the field, ensure high-quality service delivery, provide mentorship to junior technicians, and serve as the primary point of contact for complex service calls. This role requires strong technical expertise, leadership ability, and a commitment to exceptional customer service. Must be able to travel between Long Island, NYC, NJ, Westchester and Rockland County.
Key Responsibilities
Technical Service & Repair
- Diagnose, troubleshoot, and repair a wide range of commercial foodservice equipment, including ovens, fryers, grills, refrigeration units, dishwashers, steamers, and other cooking appliances.
- Perform preventative maintenance and ensure all repairs meet company and manufacturer standards.
- Lead on-site installation and start-up of new equipment.
Leadership & Mentorship
- Provide guidance, training, and technical support to field technicians.
- Conduct ride-alongs to ensure adherence to quality and safety standards.
- Assist with onboarding and skill development for new team members.
Customer Service
- Act as the primary point of contact for high-priority clients and escalated service issues.
- Communicate effectively with customers, and management regarding repairs, timelines, and recommendations.
- Ensure customer satisfaction by maintaining professionalism and service excellence.
Operational Support
- Coordinate with the service manager to schedule and prioritize jobs.
- Maintain accurate service records, parts usage, and work order documentation.
- Assist with parts ordering and inventory control for field operations.
Safety & Compliance
- Ensure all work is performed in compliance with OSHA, EPA, and manufacturer guidelines.
- Promote a culture of safety among all team members.
Qualifications
Experience: Minimum 5 years in commercial foodservice equipment repair; leadership or supervisory experience preferred.
Technical Skills: Strong knowledge of electrical, gas, plumbing, and refrigeration systems related to commercial kitchen equipment.
Certifications:
- EPA Section 608 Refrigerant Certification (Required)
- CFESA Certification (Preferred)
Other Requirements:
- Valid driver’s license with clean driving record
- Ability to lift 50+ lbs and work in various kitchen environments
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
Benefits
- Competitive salary with performance incentives
- Company vehicle, phone, tablet, some tools and uniforms provided
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and certification opportunities
$75k - $115k/yr depending on their knowledge, experience, and leadership skills
About Us
At Favored Mechanical Solutions, we are dedicated to providing high-quality products and services to help commercial kitchens run smoothly and efficiently. Our team of experts has years of experience in the industry, and is committed to providing personalized service and support to each and every one of our customers. We believe that exceptional customer service is the key to our success, and we strive to build long-lasting relationships with our customers based on trust, honesty, and transparency.
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