Lead Technician (Fire and Security Systems)

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Lead Technician to join our fire business unit.

Primary Responsibilities:

• Service, Program, Test, and Inspect Fire Alarm Systems


• Ensure equipment is functional and operational


• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair


• Replace system components as assigned; panels, audible/visual alarms, etc.


• Provide technical support to Customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers


• Interact professionally with customers


• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently


• Inform dispatcher and or manager the status of service to take appropriate action


• Maintains assigned vehicle, tools, and equipment

Basic Qualifications

• High School Diploma or GED


• 4+ years experience in installing fire and security systems


• Valid drivers license and acceptable driving record


• NC alarm license

Preferred Qualifications

• NICET II Certification


• Alarm System Notifier experience including troubleshooting and programming

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.