Lead Technician (Maintenance)

For more than 75 years, Heatherwood has been committed to building upscale residential rental communities, commercial properties, and luxury urban spaces. Our commitment to quality constructions, striking designs, and providing exemplary service, makes us one of the most highly regarded leaders in the industry. Additionally, we offer a competitive benefits package including health & dental, and vision insurance, 401(k), and paid PTO.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Lead Technician for Heatherwood, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.

Responsibilities and Duties

• Apply a “Safety First” approach to every day at Heatherwood.
• Maintain the properties’ interior and exterior standards.
• Openness and approachability to feedback and consistent communication with your team and management.
• Advanced understanding and experience with the following mechanical systems, but not limited to: several types of HVAC equipment, plumbing (boilers, water heaters, drain clearing, fixture replacement), electrical repair and troubleshooting, appliance repair, painting, and carpentry.
• Ability to use multiple building and property management applications and software including or similar functionality to; Yardi, Suite Spot, Microsoft Outlook, Word, and Excel.
• Ability to assume the responsibilities of the Maintenance Manager in their absence.
• Train and develop Maintenance Technicians on both technical and administrative skill sets to support growth.
• Ensure Heatherwood’s standards and core values are consistently met.
• Ability to effectively troubleshoot and problem-solve maintenance issues in a fast-paced setting.
• Supporting the performance management of all maintenance associates.
• Shared responsibility of “On-Call” schedule with your property and other Heatherwood properties.
• Ability to learn or oversee a Sewer Treatment Plant and Swimming Pools where applicable.
• Job responsibility requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling, and climbing.

This list is an example of the Lead Technician's responsibilities but is not an all-inclusive list of job descriptions. Business needs will dictate additional responsibilities.

What You Bring to Heatherwood

• A positive attitude.
• Team first approach to every day.
• A history of being a proven peer leader.
• A minimum experience of 3+ years in a supervisory role in multifamily residential, commercial, or hotel maintenance, or similar field experience.
• A proven track record of managing maintenance associates.
• Operate with professionalism and integrity.
• A customer-first approach to providing world class maintenance and service.
• Ability to work directly with the Maintenance Manager to drive effective day-to-day operations of the maintenance operations at the community.
• Strong time management routines and timely task execution of workload.
• Vendor management experience includes communicating schedules, providing materials, project execution, and vendor accountability.
• Advanced understanding of computer and smartphone skills.
• Experience in managing a work order system, purchasing, and understanding a budget.
• Balance between field and administrative workload.
• Safe understanding of hand/power tools/mechanical systems and use of PPE (Personal Protective Equipment).
• Attention to detail and consistently doing the job right the first time.
• Universal HVAC Refrigerant Certificate and CPO Certificate.
• Valid driver’s license.

Your Development

• Heatherwood Safety Culture – monthly team safety training.
• How your success in maintenance contributes to the communities’ goals.
• How to effectively manage your time and communicate in a fast-paced setting.
• Support in obtaining CPO (Certified Pool Operator) certificate if required.
• HVAC training and support in obtaining HVAC Universal License.
• Attention to detail and supporting Heatherwood’s maintenance standards.
• Ongoing maintenance training and development and internal company growth opportunities.