Lead Telecommunicator

An opening exists for a Lead Telecommunicator public safety dispatchers who receive 911 emergency and non-emergency calls from the public and initiate the appropriate police, ambulance, or fire response the use of a computer-aided dispatch (CAD) system. Our hires are the initial point of contact with the public and make decisions according to standard operating procedures (SOP), training, and industry-standard protocols. Supervises telecommunicators within assigned scope in the absence of the shift supervisor.

High school diploma or equivalency degree required. Must meet minimum requirements as a certified telecommunicator, including active certifications in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED), emergency medical dispatching (EMD), emergency police dispatching (EPD), and emergency fire dispatching (EFD). Must be certified through CLEAN/NCIC. Working knowledge of computer-aided dispatch (CAD) required. Knowledge of theories, principles, techniques, and practices of public safety communications environment. Knowledge of police, fire, emergency medical service, and emergency management operations.

One year’s experience at telecommunicator. Established work history consisting of demonstrated on-the-job dependability, reliability, satisfactory performance, and versatility. Capacity and comfort to evaluate performance, address concerns, and maintain teamwork and efficient operations of shift within assigned scope

Competitive benefits package starts first of the month following 30 calendar days and includes 90% employer-paid PPO healthcare with vision and three-tier prescription components, pension plan, defined contribution plan, paid holidays and other time-off provisions, flexible spending account, short-term disability, term life insurance, employer-paid continuing education, and many voluntary benefits. Starting wage is determined by union contract at $20.31/hour. EUQAL OPPORTUNITY EMPLOYER