Lead Teller

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.  

ROLE SUMMARY

The Lead Teller performs transactions in accordance with the Bank’s policies and procedures ensuring adherence to all security, regulatory and compliance standards. Handles complex transaction and responds to escalated client issues; supports the branch sales goals through quality referrals. As directed by the Branch Manager, supports the training and development of new tellers, answers routine questions, and approves transactions within authorized limits. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Accurately performs teller transactions in accordance with bank policy and procedure.
• Based on knowledge and skills, this position typically has higher authority limits than a Universal Banker.
• Responds to client inquiries on the telephone or in person adhering to customer privacy and confidentiality guidelines. 
• Provides responsive, quality client services at all times. Follows all established security procedures.
• Ensure all transactions comply with bank policies and regulatory requirements.
• Monitor teller performance to maintain accuracy and efficiency.
• Conduct transaction audits to minimize errors and fraud risks.
• Regularly review customer accounts for necessary updates and corrections.
• Ensure all account maintenance requests are properly documented and processed.
• Verify that customer information aligns with regulatory requirements (e.g., KYC/AML compliance).
• Manage branch cash orders and ensure adequate cash levels for daily operations.
• Oversee vault transactions, ensuring proper documentation and security protocols.
• Perform cash audits and reconcile vault balances with teller drawer totals.
• Verify the accuracy of deposited checks and cash to prevent discrepancies.
• Ensure end-of-day deposits are properly processed and balanced.
• Investigate and resolve any POD discrepancies in a timely manner.
• Approve teller transactions that exceed standard limits.
• Review large checks and deposits for potential fraud or holds.
• Ensure compliance with bank policies and risk mitigation procedures.
• Manage and place supply orders for branch operations (e.g., teller receipts, cash straps, deposit slips).
• Ensure proper inventory of critical banking materials.
• Reg E Claims Review & Approval: Investigate and approve Electronic Fund Transfer (EFT) error claims.
• Reg CC Review & Approval: Ensure compliance with check hold policies and availability regulations.
• Enforce dual control protocols for high-risk transactions (e.g., vault access, night drop processing).
• Maintain security and fraud prevention measures within the branch.
• Manage customer access and records for safe deposit boxes.
• Ensure compliance with security and dual-control policies.
• Perform periodic audits of safe deposit box inventory.
• Approves transactions within authorized limits. 

EDUCATION & EXPERIENCE

Required Education/Experience:

• High School Diploma or equivalent
• 4+ years of cash handling and customer service experience, preferably in a banking environment.

CERTIFICATIONS

• None

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Knowledge of Teller systems (FIS Horizon preferred)
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products
• Effective oral, written, and interpersonal communication skills.
• Excellent organizational skills