Lead Teller-Northtown

This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience

• Perform basic customer and cash transactions


• Balance cash each day

• Identify referral opportunities to contribute to branch goals


• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures

• Identify risk and escalate concerns through proper channels


• Manage branch cash expectations including ATM servicing


• Coach and train all Tellers within the branch to meet goals


• Assist Branch Manager with performance development of Tellers


• Analyze operating reports and coach less senior Teammates accordingly


• Develop and maintain knowledge of bank products, services, including other lines of business


• Other duties as assigned

Organizational Relationship

This position reports to the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required, Associate’s degree preferred


• Previous cash handling experience required


• Teller experience required


• Previous customer service experience required


• Coaching experience preferred

Knowledge & Skills                                                                                             

• Excellent customer service skills


• Excellent oral and written communication skills


• Ability to exercise sound business judgment


• Proficient computer skills


• Ability to handle multiple tasks with attention to details


• Flexible, able to adapt to change


• Shifts may vary for each position offering, depending on business need


• Able to stand for extended periods of time and lift objects up to 30 pounds