Lead Tour Guide (LTG)

Position Title: Lead Tour Guide (LTG)

• Job Type: Full-Time.

• Job Location: Bureau of Engraving and Printing, Washington, D.C.

• Requirements: The candidate shall have a:

  • U.S. citizenship

  • Minimum 3 years of customer service experience in a tour setting

  • At least 1 year public speaking experience with groups over 30

  • At least 1 year experience with Microsoft Office Suite

  • Current CPR certification

  • Must pass BEP security clearance

• Duties:  The candidate must:

  • Support the SLT in supervising daily tour operations

  • Ensure proper assignment of tour guides for daily and special events

  • Conduct tours for general and specialized audiences

  • Maintain readiness of tour materials and equipment

  • Serve as backup for PM or TS when necessary

  • Enforce tour policies, crowd control, and safety procedures