Lead Transit Station (CTC) Officer

The Lead Stations Operations Officer combines the responsibilities of a Station Operations Officer with additional leadership and coordination duties. This position oversees daily transit station activities, ensuring safety, operational efficiency, and exemplary customer service. The Lead Stations Officer coordinates workflow, provides guidance, and serves as the point of contact for Stations Officers during shifts when a supervisor or manager is not present.

Schedule:

Flexible schedule required, including rotational shifts, weekends, holidays, and nights.

Supervisory and Leadership:

• Provide guidance and direction to Stations Officers, ensuring adherence to policies and procedures.
• Act as lead point of contact during shifts without direct managerial supervision.
• Delegate tasks and manage operational workflow within stations, ensuring efficient operations.
• Assist Sr. Manager with scheduling and coverage, maintaining appropriate staffing levels.

Station Supervision and Safety:

• Oversee bus arrivals, departures, and pedestrian traffic within transit stations.
• Monitor adherence to safety protocols and address safety concerns proactively.

Customer Service:

• Provide professional  customer service, ensuring accurate information on schedules and routes.
• Manage customer inquiries and complaints, escalating complex issues as required.

Monitoring and Reporting:

• Ensure functionality of station equipment and accurate information display.
• Prepare shift reports detailing operational performance, disruptions, and safety concerns.

Collaboration and Communication:

• Coordinate with dispatch, maintenance, security, and operations teams for seamless transit operations.
• Communicate effectively with internal teams and external stakeholders during routine and emergency operations.

Qualifications  

Education:

· High school diploma or GED required; Associate’s Degree in Business, Transportation, or related field preferred.

Experience:

· 3+ years in transportation, customer service, or station operations role.

Demonstrated leadership or supervisory experience strongly preferred.