Lead Veterinary Receptionist

Hebron Animal Hospital is a well-established, fast-paced six-doctor small animal practice in northern Kentucky. Our most common patients are cats and dogs, but we also see pocket pets! Pet health is our top priority, and online reviews boast about our compassionate, knowledgeable, and empathetic staff. We offer many services to provide the best comprehensive care to our patients, which include dentistry, therapy laser, soft-tissue surgery, in-house diagnostics, digital radiology, ultrasonography, and more! Our hours of operation are 8:00am-8:00pm on Mondays, Tuesdays, and Thursdays, 8:00am-6:00pm on Wednesdays and Thursdays, and 8:00am-2:00pm on Saturdays. We are proud to be an AAHA-Certified hospital with Fear Free certified professionals on our team!  

Hebron Animal Hospital is located in Hebron, KY, and is less than 10 miles from The Northern Kentucky Greater Cincinnati International Airport.  The University of Cincinnati is only a short drive from Hebron and has been named in the Top Tier of the country’s “Best National Universities” more than once! Public schools in Northern Kentucky are also highly rated, making our region an ideal place to raise a family. Cincinnati is also home to the Cincinnati Bengals and Cincinnati Reds, allowing residents of our area quick access to top sports talent as well.  

Come check us out at https://www.hebronanimalhospital.com/! 

Job duties include, but are not limited to:

We are seeking a dedicated and experienced Lead Veterinary Receptionist to join our team in a fast-paced, high-volume veterinary practice. The ideal candidate will have a strong background in customer service, demonstrated leadership skills, and a passion for providing compassionate support to both clients and their pets.

We’re looking for:

• Experienced Receptionist with a minimum of 1-year veterinary experience required
• Provide leadership and guidance to the front desk team, ensuring a cohesive, efficient, and client-focused reception experience.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Competitive Compensation 
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/. 

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