Lead Wraparound Facilitator

Position Summary:

Necco is seeking a Lead Wraparound Facilitator to oversee the growth and development of our Wraparound Program while providing supervision and support to program staff within designated office locations. This role includes maintaining a client caseload and ensuring high-quality service delivery in alignment with program standards.

You should be accurately described as:

A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A courageous mutant; a problem-solver, financial steward, and one who excels at collaboration. A passionate pragmatist about the company’s success, growth, and program quality.

The candidate selected will be responsible for the following:

Program Development

• Support the ongoing development and expansion of Wraparound Programs


• Monitor and track family team progress, outcomes, and overall program effectiveness


• Serve as a liaison between office locations and referring agencies within the region


• Actively participate in team meetings, self-directed activities, and collaborative planning


• Engage in community outreach efforts to strengthen support networks and enhance program resources

Quality, Performance & Risk Management

• Contribute to data-driven workflows that empower team efficiency and performance


• Provide oversight to ensure structured daily living activities and maintain the safety of clients, families, and communities


• Participate in the “on-call” rotation, documenting and reporting activities while following up with the team and supervisor as necessary


• Assist the Program Director in regular case reviews to maintain compliance with quality and program standards

Leadership and Staff Development

• Ensure compliance with Wraparound program policies, including adherence to all Wraparound phases


• Uphold and implement the Ten Wraparound Principles throughout program operations


• Provide training, mentoring, and guidance to program staff


• Assist in case assignments and oversee Wraparound cases within designated counties


• Maintain oversight of all Wraparound Program cases, addressing concerns and collaborating with facilitators and the Program Director


• Mentor new staff on training, service delivery, partnerships with DHHR, and overall job responsibilities


• Attend family meetings to provide guidance, problem-solving support, and mentorship to facilitators and family teams

Corporate Citizen

• Practice ruthless pragmatism


• Engage in peer to peer feedback


• Know and live the Necco Corporate Culture Principles


• Embody the three essential virtues of humble, hungry and smart


• Drive your Individual Performance Scorecard


• Adhere to and contribute to the Necco meeting structure

Position Qualifications

• Minimum 21 years of age


• Bachelor’s degree in a human services-related field (Master’s degree preferred)


• Licensed Social Worker or eligibility for licensure in West Virginia preferred, but not required


• Minimum 2 years of experience working with children and families experiencing emotional or behavioral challenges


• Valid driver’s license and required auto insurance coverage (100/300/100)


• Willingness to undergo training and travel as needed


• Strong organizational skills, with the ability to manage multiple tasks efficiently


• Excellent written and verbal communication skills


• Successful completion of all required criminal background checks


• Proficiency in navigating and utilizing software programs, including Microsoft Office, databases, Electronic Health Records (EHR), and dashboards

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.