Lead Writer- Peoria, IL

Job Overview

(https://www.komatsu.com/careers/)

Employer:                  Komatsu America Corp.        

Job Title:                   Lead Writer

Location:                   2300 NE Adams St., Peoria, IL, 61639

Rate of Pay:               $87,880/year - $102,000/year

Key Job Responsibilities

1.     Manage Department Projects and Support Department Goals
   o    Use Asana, Instagantt, and reporting tools to manage writer projects in the department.
   •    Review and approve new project setup.
   •    Assign due dates based on project criteria.
   •    Review projects weekly to ensure team meets deadlines.
   o    Oversee Department Goals to completion.
   •    Support team goal completion. Utilize Asana and Instagantt.
   •    Review team goals to identify potential walls or bottle necks.
   o    Assign new projects based on project forecast.
   •    Use system tools to forecast next assignments for writers.


2. Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
   o    Analyze engineering and field data for new machines and machine updates.
   •    Analyze Bills of Materials and Engineering Change Notices.
   •    Correct materials based on field notifications.
   •    Analyze engineering evaluations for new features.
   •    Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.
   o    Manage new illustrations through approved vendors. Create illustrations as required.
   •    Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
   •    Use Adobe Photoshop and Illustrator to create and modify illustrations.
   o    Manage multiple projects through Asana / Instagantt.
   •    Manage tasks and deadlines and keep up to date project status.
   •    Collaborate with the team to ensure projects stay on task.
   o    Maintain and improve Standard Operating Procedures (SOP) for all manual types.


3. Manage and resolve Technical Service Inquiries from the field and internally
   o    Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).
   •    Research and resolve content issues to completion.
   •    Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
   •    Manage multiple TSIs to completion.
   o    Manage Parts Change Requests (PCR) from the field or Parts Technical team.
   •    Research and resolve content issues using data analysis tools and parts technical team.
   •    Correct errors in source material and collaborate with Distribution team as required.


4. Maintain Internal and External Procedures and Standards
   o    Support Workflow Management and Standard Operating Procedures (SOP) for the department.
   •    Create, revise, maintain workflows for department responsibilities.
   •    Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
   •    Manage multiple TSIs to completion.
   o    Review and improve workflow management with external departments.
   •    Manage writer / engineering relationships through meeting reviews.
   •    Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.


5. Participate in Continuous Improvement
   o    Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
   o    Support department goals and initiatives.
   o    Other tasks as required by management.

Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.
Employees Supervised:   three (3), Tech Writer, Technical Writer, Senior Tech Writer
Travel: up to 10% domestic travel and up to 5% international travel required.

Qualifications/Requirements

Education/Experience Requirements: Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.

Skill Requirements: Additionally, the applicant must have:

• Experience analyzing engineering data and engineering drawings to identify serviceability;


• Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);


• Experience with ERP and BOM Management;


• Experience with Technical Writing;


• Experience with Project Management; and


• Experience with Adobe Creative Suite (Illustrator, Photoshop).

Additional Information

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

•           Health benefits: Medical, dental, vision, HSA, wellness programs, etc.

•           401k and/or employee savings programs

•           Employee time off (vacation and designated holidays)

•           Employee and family assistance programs

•           Disability benefits

•           Life insurance

•           Employee learning and development programs

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