Leader on Duty - Portland Maine

The Leader on Duty (LOD) provides on-site leadership and support during weekend operations. This role ensures a welcoming and safe environment for members and staff, assists with facility monitoring, and serves as the primary point of contact for staff questions, member needs, and emergencies when other leadership staff are not present. 

About the Y:
The YMCA of Southern Maine strengthens community by nurturing the potential of kids, promoting healthy living, and fostering social responsibility. We are welcoming, genuine, hopeful, nurturing, and determined—open to all and committed to equity and inclusion. 

Schedule: 

• Monday- Friday 3:30pm-8:30pm.
• *Shifts and hours are subject to change.

Location: 70 Forest Ave Portland, Maine 04104 United States

• Provides visible, on-shift leadership and responds to incidents, questions, and facility needs.
• Engages members and guests with empathy; models trauma informed, equity-centered practices.
• Conducts regular facility walkthroughs, supports safety and cleanliness, and documents incidents.
• Provides Membership support as needed: front-desk coverage, member transactions, tours, and inquiries to ensure seamless service during breaks, callouts, and peaks.
• Be the on-shift point of contact for staff, members, guests, and vendors; communicate clearly and professionally.
• Monitor public spaces for safety, policy adherence, and member experience; de-escalate promptly and respectfully.
• Conduct hourly facility checks; address minor issues and escalate maintenance/safety concerns.
• Respond to accidents/incidents using approved procedures; complete accurate, timely documentation (e.g., LOD and incident reports).
• Provide Membership coverage: process joins/renewals/changes, register for programs, handle payments and cash drawer reconciliation, issue cards/photos, and give mission-driven tours.
• Uphold YMCA policies, brand standards, confidentiality, and member privacy. 

• Excellent customer service, problem-solving, and verbal communication skills.
• Ability to remain calm, empathetic, and professional in a fast-paced environment.
• Comfortable with Microsoft Office and learning new software quickly; detail oriented.
• Experience with de-escalation, trauma-informed practices, or high public-contact roles preferred.
• Certifications (preferred or willing to obtain): CPR/First Aid/AED, bloodborne pathogens/universal precautions, verbal de-escalation/nonviolent crisis intervention; Narcan awareness (non-clinical).
• Background check and OCFS fingerprinting required as applicable.
• Frequent walking/rounds; standing for extended periods.
• Occasional lifting up to 25–40 lbs; light cleaning or hazard mitigation as needed.
• Dynamic environment with frequent public interaction. 

• Free personal membership
• Earned Paid Leave
• Generous program discounts
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement when eligible)
• Training, certification and advancement opportunities