Lean Process Expert

Join our team as a Lean Expert!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As the Lean Process Expert in Operations Development, you will be responsible for supporting process improvement activities with expert knowledge in area of business process management. The goal of your work is to understand the logic of process flows, identify and analyze process metrics, and coordinate process improvement activities. The key goals ahead will consist of alignment and simplification of back-office processes, supporting and driving process improvement initiatives and making sure that Luminor back-office delivers good quality and speed in an efficient and scalable way.

What You Will Do:

• Network with processing units, process owners and other stakeholders to gather improvement hypothesis


• Analyse and observe AS-IS process flows to identify improvement opportunities


• Develop TO-BE process flow that maximizes resource as well as flow efficiency


• Prepare and run necessary transformation projects (actions, responsibilities, timeline)


• Take ownership of delivering necessary documentation and expert opinion, ensuring execution that maximizes value generated to the customers


• Pro-actively identify process improvement possibilities and drive development initiatives leading to best in class operational excellence


• Ensure that work is organized in a way enabling efficient combination of automation with work carried out by employees


• Lead by example by building and maintaining partnerships with key stakeholders to communicate and evaluate performance results leading to clear actionable decisions


• Cultivate Lean mindset at Luminor by conducting trainings or transferring knowledge to others in the organization

What We Expect:

• Expertise in process analyses tools and methodologies (lean, six sigma etc.)


• Experience in leading projects with multiple stakeholders


• Knowledge of service processes, preferably in financial industry


• Strong process management and development skills


• Ability to interpret process related data


• Result orientation, strong problem solving and superior analytical skills


• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)


• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun


• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more


• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes


• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year


• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed


• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life


• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.


• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor


• Gross salary. 2,610-3,410 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 30th of June. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!