Learning and Adoption Knowledge Leader

This is a hybrid role (working 2x per week) in either our Irvine, CA, Atlanta, GA or Phoenix, AZ offices.

• Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
• Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.

• Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
• Provide targeted feedback and coaching to improve facilitation and learner engagement.

• Attend product meetings to gather updates and share training content alignment plans created with Director.
• Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
• Cascade information from product meetings to L&A and other Professional Services teams.
• Participate twice-weekly enterprise training leadership meetings: one focused on retrospectives and one on forward-looking strategy.
• Manage daily syncs with the Content Team to review the task list and clarify priorities.
• Provide vision and oversight to up to 5 contract content contributors, ensuring alignment with organizational goals.

• Maintain the external learning portal (LMS), ensuring accurate, accessible, and up-to-date content across all products.
• Maintain and update the Content Needed Sheet with requests gathered from trainers and enterprise leads.
• Publish a weekly content update summary for internal stakeholders to ensure alignment and transparency.

• Participate in weekly Training Team Meetings to unify strategy, build morale, and share best practices.
• Conduct weekly 1:1s with the Director to discuss key priorities, goals, and performance metrics.
• Partner with the People Leader to review trainer progress on workstream goals and plan for coaching and recognition.

• 8+ years of experience in Learning & Development, Knowledge Management, or Enablement
• Strong background in training strategy, adult learning principles, project management and content development
• Experience managing teams and cross-functional initiatives
• Proficient with LMS platforms and learning tools
• Exceptional communication, project management, and facilitation skills

• Experience in SaaS, dental, or healthcare technology
• Familiarity with onboarding, certification programs, and enterprise change management
• Exposure to training in high-growth or client-facing environments

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans