Learning and Development Consultant

PRIMARY PURPOSE

Develops and delivers Epic training and related applications for business operations, including but not limited to patient access and revenue cycle. Provides educational expertise as well as systems and workflow knowledge to ensure staff competency in business application workflows of the electronic medical record and other technology that is used in the organization. This role delivers ongoing training programs for new hires and system changes/upgrades. A core function is to consult and collaborate with stakeholders to develop learning solutions as well as maintain curriculum and tools to meet educational needs of employees.

MINIMUM SPECIFICATIONS

Education

• Must have a Bachelor's degree in a related field.
• Master's degree in a related field preferred.

Experience

• Must have at least two years of combined experience in training, leading, and coaching others.
• Prefer at least two years of Epic user experience with a relevant business application.
• Prefer experience training Epic's suite of business applications.

Equivalent Education and/or Experience

• May have an equivalent experience to substitute for the education requirement.

Certification/Registration/Licensure

• Must earn proficiency or certification in an Epic business application within 1st year of employment.

Required Tests for Placement

• None.

Skills or Special Abilities

• In-depth knowledge and application of electronic medical record functionality for business-related workflows.
• Effective facilitation skills to create a learning environment that applies adult learning theories and supports learning transfer.
• Thorough knowledge of instructional design practices related to analyzing, designing, developing, and implementing learning solutions.
• Excellent verbal and written communication skills to establish collaborative relationships across all levels of stakeholders.
• Highly flexible, self-directed, and adapts well to a rapidly changing environment.
• Effective consulting skills to build collaborative relationships with stakeholders and subject matter experts.

Responsibilities

• Leads the analysis, design, development, implementation, and evaluation of learning solutions for systems and process training.
• Facilitates classroom training on business workflows in the electronic medical record and related systems for new employees and for system changes/upgrades.
• Provides training expertise through consultations with stakeholders to determine appropriate learning solutions for project-based work.
• Collaborates with cross-functional experts to ensure full integration of relevant workflows, technologies, and standards of practice.
• Maintains all related training curriculum through regular observations with staff, Epic documentation, as well as a cadence with key stakeholders and analysts.
• Leads training workstream on project teams to deliver effective learning solutions and integration for onboarding programs.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.