Learning and Development Coordinator

The Residential Learning and Development Coordinator is responsible for the coordination and oversight of training needs for the residential department. The Learning and Development Coordinator will develop and revise all required trainings, develop supplemental trainings as needed, and manage the schedule to ensure training needs are met in a timely fashion.

Major Responsibilities/Activities:

• Assess training needs for new and existing employees


• Design and utilize assessment tools to measure training effectiveness 


• Identify internal and external training programs to address competency gaps


• Monitor external environment for changing regulatory areas


• Organize, develop or source training programs to meet specific training needs


• Develop training aids such as activities, competency assessments, PowerPoints, manuals, and handbooks


• Present training programs using recognized training techniques and tools


• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching


• Keep current on training design and methodology


• Track and report on training outcomes


• Provide feedback to program participants and management


• Maintain department employee training records.


• Maintain Train the Trainer Certifications needed to educate employees. These certifications include, but not limited to, Therapeutic Crisis Intervention for Instructors, CPR/First Aid Instructor Certified, CARE Educator, etc.


• Partner with internal stakeholders regarding employee training needs


• Manage and maintain in-house training facilities and equipment


• Responsible for ongoing training evaluation and making necessary adjustments to the training as needed.


• Establish and maintain relationships with external training providers


• Coordinate off-site training activities for employees


• Handle logistics for training activities including venues and equipment


• Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions

The Qualified Candidate will have:

• A Bachelor’s degree in education, communication, or human services


• Minimum of 2 years experience developing, conducting, presenting, tracking and leading training programs required


• Management experience preferred


• A valid NYS driver’s license


• Excellent written communication skills and dynamic oral communication skills


• Experience in human services preferred

• Standing, walking, climbing, stooping, kneeling and occasional lifting and/or moving more than 25 pounds may be required

Schedule Information- Shift will be based on the training needs of the program. Schedule can be preplanned in advance and will vary between 9am-5pm, 10am-6pm, or 11a-7p shifts with occasional evenings and weekends required.

Competitive Pay Rate of $26-$28 per hour based on experience

C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment

• Paid Time Off (PTO), paid holidays and bereavement time


• Employer Paid Life Insurance


• Medical insurance options


• Dental insurance options


• Vision insurance options


• Wellness Program and Incentives


• Health Savings Account (HSA)


• Healthcare Flexible Spending Account (FSA)


• Dependent Care FSA


• Employee Referral Bonus


• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)


• 403(b) Right Away and Employer-Contributions (1000 hours each year)

 Child and Family Services is an Equal Opportunity Employer: 

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.