Learning & Development Facilitator

Are you passionate about helping others learn, grow, and succeed? Civista Bank is looking for a dynamic Learning & Development Facilitator to join our Learning & Development team. In this role, you’ll create and deliver engaging learning experiences that build employee knowledge, skills, and confidence while supporting performance across the organization. From onboarding and professional development to systems, products, compliance, and customer service training, you’ll have the opportunity to make a meaningful impact on employees throughout their careers with Civista.

Position Purpose:

The Learning & Development Facilitator is responsible for facilitating engaging virtual and in-person learning experiences that support employee performance, professional growth, and organizational success. This role develops, maintains, and continuously improves training curricula and learning resources while partnering with business leaders and subject matter experts to identify and address learning and development needs. By applying adult learning principles, instructional methodologies, coaching techniques, and performance improvement practices, the Learning & Development Facilitator builds employees' knowledge, skills, and confidence while supporting organizational performance. This role evaluates program effectiveness, implements improvements based on business needs and learner feedback, and leverages learning technologies and best practices to foster a culture of continuous learning, growth, and development.

Description of Duties, Responsibilities and Expectations

Learning Facilitation and Delivery

•  Facilitate engaging virtual and in-person learning programs utilizing adult learning principles, instructional methodologies, and a variety of training techniques to maximize learner engagement and knowledge retention.
•  Deliver onboarding, technical, systems, compliance, product, customer service, professional development, and other learning programs as assigned.

Learning Program Design and Curriculum Development

•  Design, develop, implement, and maintain learning solutions, including instructor-led training, virtual learning experiences, participant materials, facilitator guides, job aids, reference materials, and other performance support resources.
•  Develop, review, update, and maintain learning curricula to reflect changes in products, services, systems, policies, procedures, regulations, technologies, and business initiatives.
•  Evaluate the effectiveness of learning programs through participant feedback, assessments, performance outcomes, and other measures, and implement improvements as needed.

Needs Assessment and Performance Improvement

•  Analyze training needs through interviews, observations, surveys, performance data, and consultation with leaders and employees to identify knowledge and skill gaps and recommend appropriate learning solutions.
•  Partner with business leaders, subject matter experts, and cross-functional teams to identify learning and development needs and ensure training solutions align with organizational goals, business initiatives, regulatory requirements, and operational changes.

Coaching and Facilitator Development

•  Provide coaching, guidance, and support to employees and leaders to reinforce learning, encourage skill development, and support performance improvement.
•  Conduct train-the-trainer sessions and provide support for managers, subject matter experts, and other employees responsible for facilitating learning programs.

Learning Operations and Technology

•  Utilize learning technologies, virtual learning platforms, and other training tools to develop and deliver effective learning experiences.
•  Coordinate and administer training logistics, including scheduling, enrollment, learner communications, attendance tracking, evaluations, reporting, and learning records management.

Communication and Business Partnership

•  Serve as a central point of communication for learning initiatives by coordinating program logistics, distributing learning materials and pre-work, communicating coaching expectations and assignments, providing status updates, and ensuring leaders, coaches, and participants have the information needed to support successful learning outcomes.
•  Maintain open communication with management regarding learning activities, participant progress, program effectiveness, trainee performance, and any significant issues, concerns, or development opportunities identified during the learning process.
•  Establish and maintain effective working relationships with employees, leaders, business partners, and external resources to support organizational learning and development initiatives.
•  Serve as a positive ambassador for Civista's culture and values by building strong relationships, collaborating effectively across departments, supporting colleagues, and creating learning experiences that encourage engagement, teamwork, and continuous development.

Professional and Industry Knowledge

•  Maintain a strong working knowledge of banking products, services, systems, policies, procedures, regulations, and industry trends to ensure learning content remains accurate and relevant.
•  Participate in meetings, projects, workshops, webinars, professional development activities, and industry networking opportunities to remain current on learning and development best practices and banking industry trends.

Qualifications, Knowledge and Skills

•  Bachelor’s degree in Business, Human Resources, Organizational Development, Education, Finance, or a related field; or an equivalent combination of education and experience.
•  Minimum of six (6) years of banking experience, including strong knowledge of retail banking products, services, systems, operations, account types, applicable regulations, compliance requirements, policies, and procedures.
•  Proven experience facilitating instructor-led, virtual, and classroom learning for adult learners, with strong presentation and communication skills and the ability to adapt delivery methods, manage group dynamics, facilitate discussions, and engage diverse audiences.
•  Experience applying adult learning principles and instructional design methodologies to assess learning needs and design, develop, implement, and evaluate curricula, training programs, materials, and performance support solutions.
•  Demonstrated ability to coach, mentor, and develop employees at all organizational levels, provide constructive feedback, and navigate difficult conversations with professionalism.
•  Ability to build trusted relationships and effectively influence, consult with, and collaborate across departments and organizational levels with associates, leaders, subject matter experts, and business partners.
•  Strong problem-solving, critical-thinking, analytical, and decision-making skills, including the ability to interpret feedback and performance data, recommend effective learning solutions, and continuously improve learning programs.
•  Ability to independently and collaboratively manage multiple priorities, projects, and deadlines while maintaining confidentiality and exercising sound judgment when handling sensitive information.
•  Proficiency with Microsoft Office applications, virtual learning platforms, and learning technologies.

Physical Requirements

•  Work involves eye strain due to the frequent use of computer screens, reading reports, manuals, and similar materials.
•  Work involves the ability to concentrate on the matter at hand under sometimes distracting work conditions.
•  Work involves the ability to read, hear, write, and communicate professionally both in person and via telephone or Zoom.
•  Work involves travel as needed to attend meetings and training in all regions, conduct branch visits, and perform similar activities.