Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

About the Role

• Lead and execute the hotel’s learning and development strategy aligned to business goals
• Partner with leaders to identify skill gaps and enhance team performance
• Build a culture of continuous learning and service excellence
• Support leadership development and employee growth across the hotel

What You’ll Do

• Design and deliver learning programs that improve performance and guest experience
• Coach managers and support onboarding and early success of new leaders
• Drive training consistency through Certified Designated Trainers and leadership partnerships
• Analyze guest feedback and operational data to implement performance improvements

What You’ll Bring

• Bachelor’s degree or equivalent experience with 3+ years in a leadership role
• Experience in hospitality, service environments, or adult learning
• Strong facilitation, coaching, and stakeholder collaboration skills
• Passion for people development and alignment with Four Seasons values

What to Expect

• A collaborative, fast-paced luxury hotel environment
• Direct impact on employee engagement and guest satisfaction
• A mix of strategic planning and hands-on training delivery
• U.S. work authorization required (limited internal visa exceptions)

What We Offer You

• Opportunity to shape a high-impact learning culture
• Career growth within a globally recognized luxury brand
• Competitive benefits and a people-first workplace
• Meaningful work that influences both employee and guest experience

Benefits You Will Enjoy

• Salary Range: $91,000 - $96,000
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ****

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.